Customer Service Representative

Job Title:Customer Service RepresentativeJob Description:POSITION SCHEDULE IS MONDAY TO FRIDAY - 8:15 A.M. TO 5:15 P.M. with a rotating Sunday afternoon (12-4 p.m.) every third Sunday.Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.Input customer orders.Input customer credits.Assist sales associates with orders and vacation relief.Able to develop and enter customer information into reports with Excel.Input order and invoicing information accurately and in a timely manner.Assist customers with orders and problems. Contact vendors and requests samples for customers.Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.Attend training and Customer Service meetings.Performs other related duties as assigned.Job Location:Morristown, Tennessee (TN)Shift:1st ShiftFull Time / Part Time:Full TimeEEO Statement:Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy at http://pfgc.com/Policy ; (2) the "EEO is the Law" poster at http://pfgc.com/Poster and supplement at http://pfgc.com/Supplement ; and (3) the Pay Transparency Policy Statement at http://pfgc.com/PayTransparency .Required Qualifications:Required Education: High School Diploma/GED or Equivalent ExperienceRequired Experience: 6 - 12 MonthsCustomer service, call center and / or related area.Division:Performance FoodserviceJob Category:SalesPreferred Qualifications:Prefer front facing customer service role experience1 to 2 years of related customer service experience preferredHeavy comptuer related skills especially Excel experiencePrefer Spanish speaking skillsCompany Description:Performance Foodservice, PFG’s broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants and other experts builds close relationships with each customer, providing advice on improving operations, menu development, product selection and operational strategies. The Performance Foodservice team delivers delicious food, but also goes above and beyond to help independent restaurant owners achieve their dreams.