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About
FedEx Supply ChainFedEx
Supply Chain, a subsidiary of FedEx Corp. (NYSE: FDX), is a leader in the
third-party logistics industry offering a diverse service portfolio that
enables commerce for businesses. With a proven track record of innovation and
operational excellence, FedEx Supply Chain takes a consultative approach to
optimize logistics processes, implement innovative technology and drive
continuous improvement. By leveraging best practices and the world-renowned
FedEx network, FedEx Supply Chain delivers leading solutions that provide
flexibility, enable scalability and improve cost-effectiveness for customers.
Through more than 11,000 employees, 130 operations and 35 million square feet
of warehouse space, FedEx Supply Chain manages nearly 150 million packages and
processes 358 million returns each year. For more information, go to
supplychain.fedex.com.We
Have….
A
strong FedEx brand consistently ranked among the world’s most admired and
trusted employers.
A
top notch leadership team with the experience needed to grow and develop your
career.
An
open mind for new ideas and creative methods.
A
strong compensation and benefits package, including health, vision, dental,
401k with a strong match and much more!
General
Summary….The Customer Service Representative will answer
all incoming calls to the department and field inquires and/or forward calls to
the appropriate teammate.This position will be
responsible for…
Responsible for
handling inbound and out-bound calls, email, and faxes in a timely and
professional manner.
Acting as the first
level of support for inquiries from customers, and direct customers to the
correct resource for incorrectly routed phone calls, email, webmail, and faxes,
or for additional assistance as necessary.
Assist with inquiries,
reporting, and troubleshooting for customers, working cohesively as a team for
the benefit of the customers.
Provide accurate
information to customers concerning Manufacturers’ Policy and Procedures.
Assist customers with
product returns, label requests, recalls, assistance maneuvering the website,
and any other questions.
Process RA and Recall
Packet requests for customers.
Complete reconciliation
services for clients as needed.
Research and/or resolve
returns, including Return Resolution, Issue Tracking and Recall as per standard
procedures.
Complete “paperwork
only” returns as needed.
Assist Operations with
return processes including, but not limited to, research, inventory and 222
processes.
Research returned
checks.
Conduct check/credit
research for customers via email, fax, or mail.
Communicate outstanding
issues or defects with the corresponding departments.
Maintain 100% quality
work and 100% accuracy levels.
Maintain a clean and
safe work area.
Participate in special
projects.
Participate in
departmental continuous improvement opportunities.
General data entry
support as needed.
Conduct recall
effectiveness checks and create summary, as needed.
Document filing as
required.
Performs other duties
as assigned.
You might be a great
fit if….Education/Experience
A high school diploma
and One (1) to two (2) years of work experience in a Customer Service
environment
Previous experience
solving/investigating customer questions/problems in a timely and professional
manner
Ability to do ad hoc
searches on the internet
Excellent phone skills
Strong Microsoft Office
skills including PowerPoint experience necessary
Ability to prioritize
and handle multiple projects
Excellent verbal and
written communication skills
Customer service driven
Strong team player
Physical/Cognitive RequirementsWith or
without accommodation:
Ability to follow
policies and procedures.
Ability to read, write
and interpret information.
Ability to add,
subtract, multiply and divide.
Ability to use hands to
finger, handle, or feel.
Ability to
sit/walk/stand for up to 10 hours per day.
Ability to
intermittently crawl, squat, climb, twist, bend, stoop, push or pull.
Must possess visual acuity,
i.e., close, distance, and color vision, depth perception and the ability to
adjust focus.
Ability to lift/carry
items less than 30 pounds.
ADA
– FedEx
Supply Chain will make reasonable accommodations in compliance with the
Americans with Disabilities Act of 1990. Reasonable
accommodations are available for qualified individuals with disabilities
throughout the subsequent application process.Fed Ex Supply Chain is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.Job ID: 30663Schedule: Full-timeRequsition ID: 30663
Vacancy expired!