Field Services Representative

Job Description

The Field Service Representative position plays a key role in servicing our customers. This role is responsible for completing field measurements of homes prior to ordering cabinets, monitoring field cabinet installations, performing minor troubleshooting, as well as completing quality walks after installation.

• Field measure all sites and compare actual measurements to plans to ensure order accuracy and proper installation.
• Build and maintain key relationships with customers.
• Monitor status of building progress for assigned customer locations to maintain proper field measurements and install lead times.
• Coordinate efforts with sales representative and Order Specialist, should field measurements not adhere to plan.
• Drive results by coaching Installers and Service Technicians as needed.
• Communicate with site superintendent on field measure results and job completions.
• Conduct minor troubleshooting and punch outs.
• Deliver and install parts, as a follow-up to initial installation.
• Ensure customer satisfaction by performing quality walks and preparing punch lists at job sites utilizing Salesforce.
• Perform responsibilities in compliance with safety rules and regulations and good housekeeping practices.
• Ensure scheduled task are completed on time as detailed in Salesforce.
• Work closely with the Customer Service Associate, Order Specialist, and Sales Representative on problems that require more attention.
• Other duties as may be assigned at management’s discretion.

• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
• Contractor’s license/previous supervisory experience preferred.
• Cabinet experience/knowledge preferred.

• High school diploma/GED equivalent is minimally required.
• Associate’s-level degree and/or related professional certifications are preferred.
• Previous related employment experience in the home building products/construction industry.

Qualifications

• Ability to calculate figures and amounts, such as profits, losses, sums, differences, products, quotients, percentage, area, circumference, volume, field measurements.
• Previous related employment experience in the home building products/construction industry.
• Ability to effectively communicate with customers, internal and external
• Working proficiency with computers, office equipment, powered woodworking tools, hand tools, and iPad or similar device.
• Ability to read English language.
• Ability to read safety information and manufacturing data.
• Ability to record required data and leave effective information for personnel within department and in other departments in the operation.
• Ability to maintain accurate accounting records for the department.
• Ability to solve problems where situations may vary within industry standardized procedures.
• Ability to interpret instructions furnished in written, oral, diagram, scheduling, and other forms.
• Contractor’s license/previous supervisory experience preferred.
• Cabinet experience/knowledge preferred.

• High school diploma/GED equivalent is minimally required.
• Associate’s-level degree and/or related professional certifications are preferred.
• Previous related employment experience in the home building products/construction industry.

Additional Information

MasterBrand Cabinets, Inc. offers a wide spectrum of cabinetry products designed to satisfy every budget and lifestyle. With a large North America footprint and diverse team of nearly 13,000 employees, we help people fulfill their dreams of a comfortable, inviting home through innovations in fashion and functionality that bring family and friends together. We invite you to visit www.masterbrand.com to learn more about how we build employee opportunity, purpose, and reward into everything we do.

MasterBrand Cabinets, Inc. is an equal opportunity employer. MasterBrand Cabinets, Inc evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

MasterBrand Cabinets, Inc. is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please send an e-mail to [emailprotected] and let us know the nature of your request along with your contact information.