Vacancy expired!
Max Air is looking for a person to do customer service and dispatching for our company. We are a growing HVAC Company in the Nashville area. You would be answering phones and scheduling calls for us. You would need to have your own ride to and from the shop. Hours are from 8 to 5 Monday through Friday and every other Saturday which is 8 to 2. This is a full time job and will be 40 hours a week plus some OT. And also get hour lunch breaks. Pay is $9.00 /hour starting out and will receive raises after 90 days. Depending your performance.
The position of Customer Service is to deliver exceptional customer service by ensuring that the first interaction with the customer exceeds their expectations in terms of service quality and to provide options for service appointments and meet performance required by the company.
The position of the dispatcher is to coordinate appointments for technicians to maximize productivity and be the liaison between the company, technician and customer and to deliver exceptional customer service.
Job Responsibilities:
Respond to incoming customer calls with courtesy, offering appointment windows and requested lead times.
Maintain complete, accurate and updated information in the customer database.
Working with Dispatch Me to schedule service calls for the techs.
Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
Promptly report any service issues to the manager to ensure customer satisfaction is maintained.
Perform other duties as assigned.
Qualifications
Knowledge, Skills and Abilities:
Prior call center experience preferred.
Basic computer skills including Word, Excel, and any other software used by the company.
Exceptional communication skills both written and verbal.
Knowledge of service area and/or map reading skills.
Ability to work extended hours and weekends.
Job Type: Full-time
Email or call or text Jason at 615-479-8918
Vacancy expired!