Application Support Analyst

Project Description:You'll be working with the Application Support team. The team provides quality services to ensure end-to-end production stability and availability by combining optimized utility services with dedicated centers of expertise, ensuring business aligned support, always aiming to foster on customer / user needs. Our measure of success is two-fold - clear and recognized benefits into the L2 line teams and standardization of core ITIL practices at a high maturity level.Responsibilities:• be responsible for providing hands-on production support of Corporate Center business aligned applications• govern production support execution as aligned to existing ITIL framework• follow effective and efficient operational policies, processes and procedures• ensure all forms of workload are managed in line with established processes and procedures• work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support.• possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)• possess strong verbal, writing and communication skills• have a strong ability to solve complex issuesMandatory Skills Description:• Working knowledge with UNIX/LINUX, Windows, RDBMS, PL/SQL, Informatica, Autosys• Knowledge of Microsoft Azure and Machine Learning basics• Experience with monitoring solutions, preferably Netcool, AppDynamics or Splunk• Use of or knowledge of automation tools like Automation Anywhere or IPcenter is a plus• ITIL Certified or complete understanding of the ITIL Service Framework (incident, problem, release)• Experience in operating under a Global team environment• Proficient in using Service Now• Able to support multiple projects