Job Details

ID #46096056
State Tennessee
City Nashville
Full-time
Salary USD TBD TBD
Source Teleperformance USA
Showed 2022-09-29
Date 2022-09-30
Deadline 2022-11-28
Category Et cetera
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Assistant Contact Center Manager - Healthcare Industry

Tennessee, Nashville, 37201 Nashville USA

Vacancy expired!

Overview:Assist with the development, implementation and improvement of contact center day-to-day operations for inbound technical support and customer service support.Responsibilities:Develop and implement operational practices that establish positive employer-employee-client relationships and promote high levels of employee morale.

Manage compliance and reporting for all center operations including call volume forecasting and staffing, client service commitments, budget, forecasted hours versus actual hours, payroll, etc.

Oversee day-to-day contact center operations and business planning, ensuring staff safety, physical site security, human resource development, operational efficiency and service quality excellence.

Through demonstrated individual performance; promote the highest standards of ethical and professional conduct.

Thrive as a team player in a fast-paced, high-energy, change-oriented environment.

Continue liaison efforts with Account Management, Quality Assurance, Training, Recruiting, WFM, IT and the Client

Performs other related duties and assignments as required.

Qualifications:Bachelor's degree from an accredited college or university or equivalent work experience

Two to three years of contact center management experience.

Currently a supervisor or above with excellent TOPS implementation skills

Experience managing programs with varying service objectives, agent skill requirements and technical solutions.

Strong verbal, listening, and written communications skills required

Excellent attendance history is required.

Some travel may be required

Must have proficiency in Microsoft Office functions including extended Outlook functions and complex Excel functions .

Vacancy expired!

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