Customer Support Specialist

We are seeking a dedicated and detail-oriented Customer Support Specialist to join our team in Nashville, TN. In this role, you will serve as a key point of contact for customers, ensuring a high standard of service, clear communication, and effective resolution of inquiries. This position is ideal for individuals who are passionate about helping others and contributing to a positive customer experience.ResponsibilitiesProvide timely and professional assistance to customers via phone, email, or chatAddress customer inquiries, concerns, and requests with accuracy and careMaintain clear and organized records of customer interactionsCollaborate with internal teams to ensure efficient issue resolutionFollow established processes to maintain service quality and consistencyIdentify opportunities to improve customer satisfaction and service workflows