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Job SummaryThe Director, National Accounts is the executive responsible for successful service delivery and financial performance for one or more specific naviHealth clients with a national or multi-market footprint. This leader works across naviHealth’s market-based operational leadership (National/Regional/Market Presidents) and corporate functions to ensure high performance and positive experience for one or more national clients. This leader functions as the primary executive coordinating all communications, strategy, development, and growth opportunities and will align closely with the naviHealth Business Development executives on program enhancements. The Director also collaborates with local Market Operations counterparts to ensure performance standards are achieved and that both national and local goals are met.Responsibilities
Build relationships with client organizations(s) and provide exceptional customer service and account support through direct management of relationships.
Develop and implement key strategic initiatives within a national client(s). These initiatives will include quality, cost and service metrics, assisting clients with product and service expansion.
Align with Market Operations that have local interactions with national customers to ensure maximum client engagement and satisfaction.
Create management and structural consistency across Market Operations that interact with national customers, including data delivery, operational performance tracking and reporting, and Joint Operating Committees.
Assist VP, National Accounts with establishing an ongoing Executive Joint Operating Committees between naviHealth and customer corporate leadership teams.
Align with naviHealth Business Development to present additional or new product and service offering expansions.
Cultivate and maintain effective business relationships internally and with executive decision-makers within the client organization.
Deliver successful financial performance, in collaboration with National, Regional and Market Presidents, through management and development of operational metrics, budgets, and clinical program delivery.
Interface with corporate leaders to assign accountable functions delivered through central operations and shared services.
Participate in executive team meetings and multi-department planning and forecasting activities.
Perform other duties and responsibilities as required, assigned, or requested.
Qualifications
Bachelor’s degree required; graduate degree and/or health care degree a strong plus
At least 5 years of account management or other relevant experience, including interaction with mid-level and senior customer executives; health care experience (provider, health plan, vendor) also a strong plus
Ability to travel up to 40%
Executive presentation experience and exceptional presentation and written and verbal communication skills essential
Demonstrated ability to work successfully in a matrixed environment
Strong ability to interpret complex information and translate into project tasks and goals; ability to predict and request necessary information required for account management success
Exceptional proven track record with a history of successful completion of objectives with major impact to an organization; history of career advancement and increasing levels of responsibility
Deep knowledge of healthcare payor and provider landscape a strong plus
Prior experience working in a high growth environment a strong plus
Leadership experience in a clinical operations environment and/or management of a significant P&L preferred
Proven ability to interact with and influence clients at all level of an organization
Entrepreneurial mindset geared toward the creation, execution and continuous improvement of a new function from the ground up
Intense intellectual curiosity and an ability to view old problems with a fresh perspective
Microsoft Office, PowerPoint, and Excel experience required
Exceptional written and verbal communications skills
Ability to managed internally both upwards laterally and externally; this position will interact frequently with members of the Senior Management Team as well as all staff levels of external customers
Executive presence and demonstrated leadership ability; this role will often act as a representative of the company to customers
Energetic, motivated, self-starter; capable of managing multiple objectives and a team of staff independently
Excellent problem solving and analytical skills
Strong organizational and time management skills; ability to prioritize self and team to most efficiently meet company objectives
About naviHealthBeing a pioneer in post-acute management and care transitions with 19 years of experience, naviHealth is uniquely positioned to manage patients, improve clinical and financial outcomes, and share risk with payors and providers. We provide clinical service support alongside proprietary technology and advisory solutions that empower health systems, health plans and post-acute providers to navigate care episodes across the continuum, with the goal of reducing waste and improving patient outcomes.Our ValuesWe care about the people we serve.We care about each other.We care about our communities.We embrace innovation.We like simple.The above statements are intended to describe the general nature and level of work performed by colleagues assigned to this job. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. naviHealth reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.naviHealth is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected status under applicable laws and will not be discriminated against on the basis of disability.Requisition ID: 2019-2383 Location Type: Field / Office / Virtual: Corp Office
Vacancy expired!