Job Details

ID #19716279
State Tennessee
City Nashville
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source Solution Partners, Inc.
Showed 2021-09-16
Date 2021-08-23
Deadline 2021-10-22
Category Et cetera
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IT Provisioning Manager

Tennessee, Nashville, 37201 Nashville USA

Vacancy expired!

The IT Provisioning Manager is accountable to deliver and to orchestrate the delivery of IS Service Line operations activities. Coordinates and supervises internal and external 3rd party sup-plier resources for the effective delivery and operational performance of the services in scope ensuring continuous improvement and compliance. This is a permanent opportunity based in Nashville, TN. Our client at this point has left the salary range open.

Knowledge and Skills- Customer focused- Strong communication skills- Superior IS operations skills and a deep understanding IS technologies- Strong experience to manage operation services in the challenging environment- Strong experience in leading IS people who do not report directly- Strong experience on manage 3rd part vendor resources on site and remotely- Strong experience of identifying and resolving issues between team members or other teams - Strong experience in escalation and stakeholder’s management- Experience in IS risk, security and compliance- Strong knowledge of ITIL processes- Superior knowledge of IS technology- Proactive in Continual Service Improvement, always open to adopt new and innovative IS techniques and technologies- Demonstrated ability to effectively manage multiple simultaneous projects and deliverables- Proven track record of working with Agile and DevOps teamsSkills - Business Risk Management- Incident Management - Information Security- Change Management - Problem Management - Customer Service Support - Application Support - Continuity management - Availability Management- Configuration Management - Requirements and Definition Management How many years of experience in the relevant service area are required? 7 yearsHow many years of leadership experience required? 2 yearsCertifications required ITIL certification v3 or v4, ideally LEAN/Six Sigma Certifications requested Project Manager, AgileHow many systems/applications are managed? SCCM, Microsoft Store, Windows OS, Office 265, Intune optionalNumber of Users impacted 130,000+What is the critical impact on the organization? The Imaging Management services is managing standard OS and application configuration on PCs during provisioning to 130,000+ users. This service is critical to ensure PCs delivered to user pre-configures as standard and comply to security baseline, the performance of image staging giving big impact to PC hardware delivery time as well. Keep Window OS and Office 365 updated is key to improve productive and end user experience.Challenges Reviewing and measuring existing imaging management solutions, improve service performance including compliance and delivery timeManaging design/implement/improve modern provisioning and Microsoft products release managementManaging and supporting supplier to improving capacity, fixing gaps discovered in the service, implement continue service improvement plan.

Vacancy expired!

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