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DescriptionRelationship Manager/Client Manager, Healthcare – TN/Nashville, TNThe GCP US Large Market Client Group manages strategic corporate payment relationships with clients, including many multi-billion healthcare organizations. This Manager will be responsible for the overall growth, retention and deepening of client relationships within large market strategic healthcare accounts. The manager will provide Clients with strategic and proactive consultation on a variety of business objectives and payment solutions as well as ensure strong collaboration and prioritization and of key initiatives.Job Responsibilities:Interface with various partners across American Express to develop and implement customized and strategic account plans
Serve as payments expert for all corporate payments solutions within portfolio to deliver on the GCS value proposition
Engage, develop and strongly influence mobilizers across multiple levels within the client’s organization to demonstrate American Express’ differentiated value and achieve profitability objectives
Attend earnings calls, review annual financial reports, 10-K, and other financial tools to help identify and analyze client growth opportunities
Achieve portfolio growth and retention targets
Influence and innovate to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders
Lead development of proposals and pricing for client renewal and expansion, negotiate client contracts, and oversee implementation of solutions
Identify portfolio growth opportunities and deliver on plan to achieve, collaborating with internal resources to maximize/expand supplier network and spend growth
Proactively provide expertise on policies, benchmarking, and recommendations to optimize programs, reduce costs and drive efficiencies for clients
Identify and develop relationships with decision-makers within the healthcare organizations to influence program management and growth
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Note: Your booster status is considered complete two weeks after receiving your booster shot.On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws.US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.QualificationsCore Competencies:5-10 years of relevant experience in Strategy, Sales, Account Development, or Change Management
Manage a portfolio of accounts; develop engagement strategy for entire base under management.
Analyze individual company spend profile, validate against benchmarks and develop account expansion strategy.
Conduct periodic strategic account reviews with decision makers and key stakeholders within each company.
Seeks to understand clients' opinions, positions, and emotions to solve problems and negotiate mutually-beneficial outcomes
Outstanding business acumen and strategic perspective
Exceptional relationship building experience, including the ability to develop relationships with senior executives and leadership teams across the organization
Proven ability to influence others
Strong understanding of treasury and procurement concepts and related technologies (P2P Platforms)
Experience Managing External Client Relationships; Particularly Larger, More Complex Companies
Entrepreneurial spirit with a solid ability to acquire knowledge and present products and financials
Strong problem solving and analysis abilities
Excellent written & verbal communications skills and presentation skills
Ability to think creatively, approach sales enablement from new angles, and manage up, down and across the organization
Strong financial and analytical background
Results-oriented. Attention to detail and innovative thought leader
Bachelor’s Degree
Individual Qualifications/Requirements:Experience managing growth portfolios consisting of large, strategic clients
Experience providing account servicing and management
Prior knowledge in the strategic sales process of growing an existing client base
Sell with integrity, in alignment with compliance and internal partner business requirements
Experience with CRM tools preferred
Bachelor’s Degree preferred
Virtual Office Experience preferred
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.The health and safety of our colleagues is our priority. Accordingly, upon hire, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series, (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J), and, for medically eligible colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations. Note: Your booster status is considered complete two weeks after receiving your booster shot.On day one, you must complete the vaccination status form via an American Express app or web portal regardless of your location. We are collecting this information for the health and safety of our workplace. Your personal data will be used only for this purpose, in accordance with applicable privacy, data protection or other laws.US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: SalesPrimary Location: US-Tennessee-NashvilleSchedule Full-timeReq ID: 22025068
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