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Production Support Engineer for our client in Nashville, TN Job Title: Production Support Engineer Job Location: Nashville, TN Job Type: Contract Job Description: Responsibilities:- Provide front-line technical support to end users on a variety of technology issues.
- Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
- Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics.
- Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
- Ensure supportability and quality are maintained with the introduction of production changes.
- Ideally 8+ years of hands-on experience with providing business application support in a production environment.
- Proficient with software tools or platforms such as Microsoft Azure, Autosys, Netcool, BigPanda, and IPcenter.
- Good knowledge of Windows Server, Linux, scripting (SQL, PowerShell, Python), relational databases (Oracle/Sybase/MSSQL/PostgreSQL).
- Ability to solve complex issues, good at problem statement analysis and solution design thinking.
- Track record of influencing senior IT stakeholders and business partners.
- Confident communicator that can explain technology to non-technical audiences.
- Capable of understanding client needs and translating this into products and services.
- Must have basic Windows Server skills, ie.
- Must have exceptional troubleshooting skills.
- Must be able to pick up new tasks/methodologies/etc quickly.
- Programming Experience.
- Automation Experience.
- Support experience, Working on incidents/tickets/end users.
- Azure Experience.