Vacancy expired!
This permanent contract position provides senior level desktop hardware and software support for client’s end-users. The position requires frequent and regular contact with the end-user staff, and is responsible for deploying, troubleshooting, and repairing the user’s hardware and software problems in the field and/or at facilities where the hardware and software is located. Local travel may be required when the end-user is at a remote facility. The ideal candidate for this position will have 5+ years of experience performing hardware and software installations, deployments and support of end-user systems including desktops, laptops, tablets and printers/scanners. This position also requires strong interpersonal, communication, and organizational skills.Responsibilities include:
- Assist with providing help desk support for end users either in person or via remote connection. Updating incidents tracked in our ticketing system and meeting contractual service level agreements.
- Ability to work independently on projects reporting your status daily or weekly as required.
- Be a productive team member of other IT projects working well under the direction of other team leads or project managers.
- Assist with managing projects as needed. Following documented project management procedures and working closely with other IT resources during the project.
- Provide technical assistance as requested in support of projects
- Follow documented procedures for end user workstation deployments. Provide training to end users as necessary to introduce the new device and its configuration. Maintain inventory of deployments and changes to devices as they are deployed
- Support software and be able to build/update supporting documentation for installation, configuration and administration.
- Be willing to travel locally to facilities (within a 30-mile radius) to support the hardware and users at that location.
- Work well independently and/or as part of a team
- Perform other duties related to hardware and software desktop support as required
- Produce weekly and monthly status reports as directed
- Work with vendors for support of escalated issues.
- This position requires that you are able and willing to lift (team lift) up to 40 pounds, requires frequent walking to and from client offices and willingness to move about in a factory like environment.
- Some materials handling and shipping/receiving will be required
Vacancy expired!