Vacancy expired!
- This is an over-the-phone, IT Technical Support position that includes, but is not limited to, supporting desktop applications and programs, network troubleshooting, and clinical application support.
- Using IT tools and expertise, apply the appropriate solution to address the issue and resolve the majority of IT incidents encountered at first contact
- Provide maximum customer service and issue ownership, Log and document trouble-shooting steps taken
- Provide on-call support as scheduled during non-business hours
- Communicate trends and undocumented issues to supervisor, Floor Coach, NOC, and other IT teams as necessary
- Associate’s degree in Computer Science/Information Systems (or similar technical major) from an accredited college (Bachelor’s degree preferred)
- At least 1 year customer service related experience and/or training
- A combination of experience and/or technical certifications may be considered in lieu of the educational requirements
- Knowledge of computer, printer, and network troubleshooting and installation procedures
- Demonstrated ability to solve issues with healthcare/clinical applications
- Superior customer service skills and phone etiquette
- Excellent documentation skills
Vacancy expired!