Job Searchi - jobSearchi.com

Job Details

ID #23457034
State Tennessee
City Nashville
Job type Permanent
Salary USD Depends on Experience Depends on Experience
Source HST Pathways
Showed 2021-11-25
Date 2021-11-02
Deadline 2021-12-31
Category Technical support
Create resume

IT Technical Support Specialist

Tennessee, Nashville, 37201 Nashville USA

Vacancy expired!

Open Position: IT Technical Support Specialist

Reports to: IT Technical Support Specialist Lead

Location: Nashville, TN

About UsHST Pathways is on a mission to transform healthcare with innovative software technology that enables surgery centers to provide more cost-efficient patient care and better outcomes. Our suite of solutions spans the entire case lifecycle, including scheduling, care coordination, clinical documentation, and revenue cycle. Backed by Bain Capital, we are the fastest growing ASC software company and serve over 1,100 surgery centers, but we’re just getting started and have plans to 10X the value we offer. However, our big ambitions are only as strong as the team behind them, which is why we’re looking to build our team with the best.

What we’re looking for:You are inspiring, authentic, intuitive, highly motivated, results-driven, and a fast learner. You possess demonstrated experience collaborating with leadership and team members in a trusted way to develop, implement and sustain high engagement programs and initiatives that promote the achievement of organizational goals regarding positive work culture in a fast-paced, evolving company. You are personally dedicated to diversity and inclusion and hold to the values of client delight, integrity, teamwork, passion for excellence and accountability and you’re ready to be an energy-generating ambassador that exemplifies these qualities. You bring broad technical experience and creative ideas on how to continuously motivate and engage a remote and distributed workforce. You’re a leader who is very data driven, comfortable with a high-volume workload (“roll up your sleeves” approach) and adept at dealing with a dynamic, multiple-project work setting. You’re a leader who has deep IT experience and background and has been through mergers and acquisitions and understands the how to bring different work cultures together in a synergistic way.

Responsibilities:The IT Technical Support Specialist is primarily responsible for monitoring and resolving help desk tickets for the employees of our organization. This role will also be responsible for setting up new systems, installing applications, operating system updates, and working on special projects as directed by the direct report. The IT Technical Support Specialist is the central point of contact for all company related information technology requests. Persons in this position will identify, analyze, troubleshoot and resolve problems with the aim of eliminating recurrences, and reducing volume within the technical services department.
  • Provide first level contact and issue resolution for phone, remote technical support, or chat or through the Case Management System (Service Desk).
  • Provides support for file access issues (encryption, security, etc.)
  • Supports deployment of software packages, drivers and operating system updates.
  • Works closely with the corporate technical teams to recognize and report root cause analysis of incidents reported to the Service Desk
  • Assists with relocation of offices including moving computers, printers, telephones, and fax machines.
  • Handling IT technical support covering desktops, laptops, tablets, network, printer and a variety of Corporate applications.
  • Leverage remote support technologies to resolve complex issues.
  • Reset passwords in various Information Systems.
  • Support Windows 10, MacOS & IOS
  • Support Office 365 including MS Teams
  • Use of Remote Support Software
  • Use of MDM (Mobile Device Management) software for OS configuration, patching, & software distribution
  • VoIP (Voice over IP) support
  • Other duties may also be assigned.

Qualifications
  • 3+ years of experience working in this high-speed, fast paced and ever-changing field required
  • Previous experience with a ticketing system highly preferred
  • Understanding of basic network hardware (switches, WAPS, firewall)
  • An extensive amount of experience in basic computer troubleshooting
  • Networking Troubleshooting Experience
  • A fun, customer-focused attitude
  • Excellent follow-through
  • Professional appearance
  • Must be able to multi-task and manage time amongst employees
  • Flexibility and ability to bounce between projects quickly Strong working knowledge of network environments including an ability to recognize and diagnose connectivity problems ranging from the local to domain/organizational outage.
  • Able to provide moderate usage support to software packages including but not limited to Microsoft Word, Outlook, Excel, PowerPoint, etc.
  • Strong verbal and written communication skills, including strong documentation skills

Team Culture

  • We go beyond the expected. We strive to be the difference in everything we do and look for ways to innovate and deliver beyond expectations.

  • We thrive through collaboration. We invest in our team and take pride in the success of others.

  • We strive to make a positive impact. We are passionate our work and leverage our collective creativity and industriousness to make big things happen

  • We sharpen and share our expertise. We aspire to learn, grow, and share knowledge.

  • We love the journey. We never lose sight of the fact that we’re contributing to building a new model of healthcare delivery.

Benefits
  • Health benefits paid for employee
  • Unlimited vacation policy
  • 401K with matching up to 2% of salary
  • Professional development funding (courses, workshops, books)
  • Hybrid office model. Offices in Lafayette (CA), Irvine (CA), Nashville (TN) and Baldwinsville, NY.
  • Awesome teammates!

All HST Pathways employees are expected to display unquestionable integrity in every aspect of work and dealing with others. Respect for diversity and inclusion of all individuals is imperative to our business success and required.

Vacancy expired!

Subscribe Report job