Vacancy expired!
Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait there’s more: Even though we work in corporate buildings, we don’t wear suits and ties! Come as you are because jeans, t-shirts, and sneakers will be your daily outfit.
Responsibilities include, but are not limited to· Solving a wide variety of IT issues as the first point of escalation for our customers in an expeditious manner.· Triage high impact events.· Interact with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions.· Managing local technical projects.· Maintain or create policies, procedures, and processes.· Identify root-causes of operational issues and process inefficiencies.· Working with limited supervision in a customer-facing service role· Utilizing strong verbal and writing skills to communication complex IT concepts into simple terms.BASIC QUALIFICATIONS· 1+ years IT experience with client, server, and network service delivery· 2+ years or experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP· High School or equivalent diploma· 2+ years of experience of troubleshooting in a multi-user high availability environment· 2+ Years of experience in a professional environment· 2+ years of experience in PC repair, troubleshooting, deployment, and liquidation· Fluent in Cisco/networking and either Linux and/or Microsoft·· 2+ Years working with limited supervision in a customer service role. PREFERRED QUALIFICATIONS· Bachelor’s degree in Computer science or IT related field.· 2+ Years of experience with programming and scripting languages: HTML, Python, Bash, Java, and SQL.· One of the following certifications: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), MSFT hardware (installation), AWS, or other industry relevant certifications· Microsoft MCSE, MCITP Systems Administrator (Active Directory).· Cisco CCENT certification.· Linux+ Certification.· Data center infrastructure and facilities experience.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation.Vacancy expired!