Field IT Technician

We are looking for

• In this role, the technician will be supporting our customers for various project support needs including hardware, software, automation equipment and network troubleshooting.
• This role may be required to work overtime and varying hours depending on project need.
• The candidate must have strong troubleshooting skills and be able to handle multiple competing tasks at once with the ability to prioritize as needed.

• Provides hardware, software and/or network problem resolution support for automation equipment.
• Stage computers for installation by applying standard images and baseline software.
• Install and configure desktop computers, CAD workstations and associated peripheral devices for end users.
• Analyze and resolve hardware, software, and/or network problems within service-level requirements.
• Maintains contact with users/clients using automation equipment to provide automation support.
• Provides training to users in use of automation hardware, software, and Local Area Networks (LAN).
• Provide instruction to peers or customers as needed.
• Performs IT projects as assigned.
• Maintains working knowledge of automation equipment hardware, software and/or networks and participates in the review of automation products and/or tools for project use.

• Bachelor’s degree from an accredited college or university with 6 years of relevant work experience.
• OR 12 years of relevant work experience in lieu of degree.

• Strong problem solving and end-user support skills.
• Hands on experience with Microsoft Windows 10.
• Must have experience performing desktop hardware and software setup and configuration.
• Must be highly organized and a responsible time manager.
• Must be able to handle multiple competing tasks at once and prioritize as needed.
• Must be able to maintain computer inventory and abide by project inventory standards.
• Computer literate in common software applications, including Microsoft Office and Adobe.
• Experience with imaging techniques and imaging software such as Microsoft Deployment Toolkit (MDT).
• Microsoft Desktop and Server Operating System certification and/or CCENT, A+, or Network + certification.

• Must have excellent oral and written communication skills and the ability to document in written format technical processes in a clear and concise manner.
• Experience with Active Directory and Group Policy Objects.
• Knowledge of telecommunications systems, protocols, and support.
• Understanding of data network concepts and terminology.
• Experience troubleshooting Citrix client and Virtual Private Networking (VPN) remote access problems.
• Experience with virtualization technologies and management tools (i.e. XenCenter and VMWare VSphere).