Vacancy expired!
Description SAIC is seeking a Network Operations Center (NOC) Manager for our managed service supporting federal, state and local and commercial customers. This position can be worked 100% remote nationwide. The NOC Manager is an experienced network administrator and manager who will be a core member of the leadership team providing managed services to a variety of geographically disperse customers. The NOC Manager has overall accountability for operational oversight of the NOC; organizes, directs, and coordinates the planning and delivery of all NOC activities and allocates resources to maximize service delivery while ensuring operational efficiency. Lead the development of a commercial outcome-based NOC offering including service scope, monetization approach, cost drivers, market and business drivers. Key job duties include:
- Oversee day-to-day activities of a virtual network operations team, which is responsible for all aspects of maintaining distributed customer networks, including preventative maintenance, fault isolation, manage connectivity, network performance and timely outage resolution
- Provide leadership, guidance, coaching and mentoring to the NOC staff including supervisory and tier 1 and 2 support staff; perform personnel activities (i.e., hires, train, schedule, appraise, reward, motivate, discipline, recommend termination as necessary, etc.)
- Develop and improve processes and procedures relating to proactive and reactive network operations, ensure issue/problem resolution processes are in place to meet Service Level Agreements
- Establish objectives and direct staff activities to improve technical support practices in the areas of quality, knowledge centered support and resolution time frames
- Establish a Concept of Operations (CONOPS) that defines communications and high-level processes for NOC operations with all customers through all stages of the ITIL service lifecycle framework
- Oversees the selection, development and utilization of software and hardware tools to identify and diagnose complex problems and factors affecting network, system and application performance
- Provides technical guidance for directing and monitoring information systems operations and provides empirical data and recommendations to improve performance
- Lead the development of periodic reports, deliverables, and other content as required related to the performance management and future planning of NOC services; monitor performance reports against plans to ensure that contractual, cost and schedule objectives are met
- Ensure trend analysis of incidents in order to prevent future incidents from happening, problem identification, recording, investigation and diagnosis is performed in accordance with NOC processes
- Provide management services including general administrative oversight, time accounting, financial tracking, cost projection, inventory management, personnel evaluation and support
- Coach and develop team members to maintain exceptional levels of service to customers; advise and mentor staff to help meet established schedules, resolve technical issues and guide career development
- Plan, organize, and lead subordinate functions within established budgetary and human resource plans; establish goals, performance standards, and operating procedures
- Bachelors and fourteen (14) years or more of related experience; Masters and twelve (12) years or more of related experience
- Must have any one of the following certifications:
- CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CISSP, CISA, CASP+CE, CCNP Security, GCED, or GCIH
- Must be a US Citizen and have the ability to obtain a Secret Security clearance
- Leadership experience in a NOC, networking technologies, and equipment
- Financial management expertise and experience developing outcome-based offerings
- Well organized team player and experience working with diverse distributed teams
- Must be proficient with all Microsoft 0365 applications/services/tools
- Experience with IT Service Management tools and IT infrastructure monitoring systems
- Commercial NOC financial architecture and service creation
- ITIL© (V3 Foundation, V4) certification
- PMI PMP© certification
- ServiceNOW IT Service Management System
- Understanding of DoD security and risk management practices
Vacancy expired!