Vacancy expired!
Job Summary
A & L RV Sales is a family owned and operated RV dealership that is in need of a service writer.
The ideal candidate will have strong customer service and organizational skills and the desire to uphold and enhance our companys reputation through excellent workmanship and relationships.
DRUG SCREEN AND BACKGROUND CHECK REQUIRED.
Responsibilities and Duties
Ascertaining RV service issues by listening to customers description of symptoms, clarifying description of problems and conducting preliminary inspections
Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
Developing estimates by costing materials, supplies, and labor; calculating customers payment
Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures and entering repair orders into the service database system
Maintaining customer rapport by explaining estimates and expected return of their RV; keeping communication open with customers during the service process
Overseeing a team of service technicians to ensure excellent completion of tasks and duties; working together as a team
Maintaining records by recording problems and corrective actions planned
Qualifications and Skills
Excellent customer service and communication skills
The ability to multitask and stay organized in a fast paced environment
Desire to be challenged with a variety of situations that require troubleshooting and problem solving
The ability to work independently and as a team member
Must strive to achieve excellent standards, productivity levels and pride in workmanship
Vacancy expired!