Job Details

ID #2333417
State Tennessee
City Tri-cities
Full-time
Salary USD TBD TBD
Source Tennessee
Showed 2019-05-28
Date 2019-05-22
Deadline 2019-07-21
Category Customer service
Create resume

Service Writer (Johnson City)

Tennessee, Tri-cities 00000 Tri-cities USA

Vacancy expired!

Job Summary

A & L RV Sales is a family owned and operated RV dealership that is in need of a service writer.

The ideal candidate will have strong customer service and organizational skills and the desire to uphold and enhance our companys reputation through excellent workmanship and relationships.

DRUG SCREEN AND BACKGROUND CHECK REQUIRED.

Responsibilities and Duties

Ascertaining RV service issues by listening to customers description of symptoms, clarifying description of problems and conducting preliminary inspections

Verifying warranty and service contract coverage by examining records and papers; explaining provisions and exclusions

Developing estimates by costing materials, supplies, and labor; calculating customers payment

Preparing repair orders by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures and entering repair orders into the service database system

Maintaining customer rapport by explaining estimates and expected return of their RV; keeping communication open with customers during the service process

Overseeing a team of service technicians to ensure excellent completion of tasks and duties; working together as a team

Maintaining records by recording problems and corrective actions planned

Qualifications and Skills

Excellent customer service and communication skills

The ability to multitask and stay organized in a fast paced environment

Desire to be challenged with a variety of situations that require troubleshooting and problem solving

The ability to work independently and as a team member

Must strive to achieve excellent standards, productivity levels and pride in workmanship

Vacancy expired!

Subscribe Report job