Customer Service Officer

Reports to: Customer Service ManagerRole summary: In the role of Customer Service Officer, you will play a pivotal role in managing the end-to-end sales order process—from order intake to invoicing and delivery documentation—while ensuring inventory levels are optimized to meet customer demand. You will contribute directly to the achievement of business sales targets by taking full ownership of the sales order cycle and delivering exceptional service.General Responsibilities: Proactively manage the entire process of fulfilling a customer order from order entry in Local ERP to shipment; ensure that customer requirements are met.First customer contact: Regular information exchange with customerPrompt response time in terms of client enquiries and deliveryEnsure verified processed sales order are converted to invoices in line with Sika's condition of saleDocumentation of customers managementCreation of credit notes after confirmed returns and approvalsManage sample request and records after all required approvalsRegular reconciliation of invoices and communication of SOA with clients while maintaining an up-to-date filing systemRegistration and onboarding new clients with all necessary documentation and approval