Duty Manager

Join the team at Novotel Canberra as our next standout Duty Manager!We’re looking for a confident, people‑focused leader who thrives in a fast‑paced environment and knows how to create unforgettable guest experiences. As Duty Manager, you’ll be at the heart of our daily operations—driving service excellence, supporting our team, and keeping everything running seamlessly.What you’ll be doing:Lead the team on shift—providing clear guidance, motivation, and support to keep service standards high.Own the front‑office experience by ensuring smooth check‑ins, check‑outs, and consistently warm, efficient service.Deliver memorable moments by championing guest satisfaction, loyalty initiatives, and the little surprises that turn a stay into a story.Work collaboratively across departments to keep operations flowing and guest needs met quickly and professionally.Respond to guest enquiries and issues with confidence, empathy, and problem‑solving flair.Coach and mentor junior team members, helping them grow and excel.Manage daily reporting on operations, incidents, and service performance.Support financial management of daily operational budgets and cost control.Uphold brand and company standards—ensuring every guest experiences the Accor quality we’re known for.