Vacancy expired!
Job Description
At a glance:- Are you a client-centric professional familiar with territory management processes and procedures?
- Can you commit to a support position maximizing sales and improving the client experience by delivering accurate client data and account administration?
- Do you desire a competitive salary with lucrative benefits and a focus on professional development?
- Competitive salary.
- Health, vision and dental insurance.
- 100% company match 401(k) up to 6%.
- Company funded retirement accumulation plan for an additional 3%.
- Education assistance.
- Pretax childcare spending account.
- Paid holidays, vacation days, personal days and sick days.
- Employee discount on spectrum services where available.
- Support the achievement of Sales goals by performing territory case and account management activities as assigned within defined timeframes in adherence with department processes, procedures and quality standards.
- Ensure the efficient completion of cases and account reviews and maintenance within expected timeframes by working directly with boundary partners.
- Accurately complete account maintenance within the appropriate systems through detailed communication with stakeholders.
- Review billing accounts in CRM to identify accounts that require maintenance and ensure compliance with department standards.
- Troubleshoot unforeseen and varying situations to determine a resolution and engage with the appropriate resources to meet department service level agreements (SLAs).
- Improve efficiency by providing clear and concise communication with various levels of the organization.
- Maintain client satisfaction by monitoring cases based on tasks, goals and timeframe requirements.
- Two years of data entry experience.
- Two years of experience with CRM, such as Salesforce.
- Two years of previous telecommunications or cable industry work experience.
- Two or more years of sales operations, accounting or business analytics experience.
- Strong attention to detail with the ability to follow directions and apply fundamental concepts.
- History of multi-tasking while meeting multiple concurrent deadlines.
- Ability to resolve issues involving few concrete variables and standardized situations.
- Proactive and professional communicator with the ability to build working relationships with teams throughout an organization.
- Track record of effectively working in a team-oriented, high-demand and fast-paced environment while interpreting a variety of instructions furnished in spoken, written, diagram or schedule form.
- Familiar with basic U.S. geography with the ability to identify U.S. states and cities on a map.
- Knowledge of the differences between business verticals, such as healthcare, government and hospitality.
- General knowledge of Microsoft Word, Excel, PowerPoint and Outlook.
- Effective written and spoken English communication skills with all levels of an organization.
- Experience with SAS or Tableau.
- Bachelor’s degree in a related field or an equivalent combination of education, training and experience (required).
Vacancy expired!