Senior Enrolment Consultant

Key Performance Indicators Consistently meet or exceed student enrolment targets (both retention and new acquisition)Meet productivity metrics as set with manager (typically 250+ calls per week and 25+ Inbound Calls)Consistently achieve 80%+ call qualityQualify leads effectively, understanding student needs, and clearly articulating program benefits and career outcomes.Use CRM systems to track lead activity, follow-ups, and manage the enrolment pipeline. Stakeholder EngagementWork collaboratively with marketing, operations, and academic teams to ensure a seamless student experience. Subject Matter ExpertiseStay up to date with program offerings, industry trends, and competitor activity.Deep understanding of the full range of postgraduate programs offered by UNSW and SIM, including course structures, entry requirements, and key differentiatorsAbility to clearly articulate the value, outcomes, and career pathways associated with each postgraduate programUp-to-date knowledge of program updates, delivery modes (online/on-campus), and industry alignmentConfident in addressing detailed questions about course content, specialisations, duration, and progression opportunitiesStrong familiarity with admissions criteria, recognition of prior learning (RPL), and pathways into postgraduate studyActively keeps informed about trends in postgraduate education relevant to UNSW and SIM offeringsAbility to clearly articulate the value, outcomes, and career pathways associated with each postgraduate programSkilled at matching prospective students’ goals and professional backgrounds with the most suitable program optionsTrusted resource for internal teams and prospective students seeking guidance on the postgraduate portfolioOther duties, as assigned