Job Details

ID #3979766
State Territories
City Kualalumpur
Job type Full-time
Salary USD TBD TBD
Source Tradeshift
Showed 2020-05-27
Date 2020-05-21
Deadline 2020-07-20
Category Et cetera
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Support Advocate (Level 1)

Territories, Kualalumpur 00000 Kualalumpur USA

Vacancy expired!

Job Description

Role

  • You will join our amazing Global Support Team
  • Ensure that our users have a wonderful support experience when dealing with Tradeshift
  • Take part in Tradeshift support events and help develop our community of users and customers
  • First-time resolution
  • Live support of our customers
  • Working with international customers
  • Be part of the change and release management process delivering new services to our customers
  • Assist in design, configuration and transition activities in an agile software development environment
  • Be part of a team working within the service & incident/problem management process
  • Document solutions and processes, train internal staff in our applications

Qualifications

You’re perfect for this role if you:

  • Fluent in English
  • 2+ years experience in enterprise or SaaS support organizations
  • Technical educational background - IT or Engineering
  • Strong prioritization and collaboration skills
  • A passion for solving problems and ensuring a positive customers experience
  • Highly data-driven mindset and passion for analytics
  • Excellent communication and presentation skills, highly refined interpersonal skills
  • Keep cool in stressful situations
  • Capable of taking own initiatives, working independently
  • Some experience within the customer or IT support, from either a large IT service provider or other technical environment (preferable)

Additional Information

LocationOur office in Kuala Lumpur offers employees daily catered meals, as well as a great work/life balance, allowing them to work from home when necessary. You’ll also have the opportunity to step up and troubleshoot, while coming up with your own solutions to problems.

CultureOur culture began day one when three Danes poured their brains, heart, and guts into creating a platform that could connect every business in the world. We expect each employee to approach their work with the same amount of pride and passion. One day you might find us having a ping pong matchin the middle of the work day, and then you’ll find us handing off projects to colleagues in different time zones so we can continue progress around the clock.

TradeShifters come from various backgrounds and nations, and we all thrive off challenging the status quo. We take pride in nurturing employee happiness, encouraging personal development, and welcoming teammates from all walks of life.

We value diversity and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Why you might like working here:

  • You love autonomy and the freedom to get your work done how you want
  • You like sharing your opinions and feeling like they matter
  • You want to work for a company that requires you to bring your whole self to work every day: brains, heart, and guts.
  • Fixed Transport & Communication Allowance
  • Daily lunch and snacks provided by the company
  • Extensive medical insurance coverage
  • Optical and Dental benefits

Vacancy expired!

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