Operations Territory Manager (Cebu City)

Job Description

Constantly optimize operational excellence and customer satisfaction. The position is responsible for the overall operations of the three operational units (BMU, Maintenance and Services) in the Visayas Mindanao region.

1. Formulates the department objectives and strategies for the region which are aligned with the Company’s overall strategy plan.

2. Manages the overall operations of the department for the region to meet yearly objectives and plans set.

3. Formulates and implements plans and programs to improve operations and customer satisfaction in the region.

4. Accountable for a) the respect of standard operating procedures, policies, guidelines and manuals, b) the timely and accurate reporting of attendance and key performance indicators and c) and the respect of professional safety standards and best practices, by each team member.

5. Monitors and evaluates the performance of the operations staff for the region.

6. Facilitates training and development program of the staff.

7. Coordinates closely with Sales Group and Technical Services regarding prospective projects, and the timeline for completion, for the region.

8. Coordinates with Finance regarding down payment schedule, procurement, logistics and deliveries of required materials.

9. Coordinates with Human Resources regarding manpower requirement including project managers, safety officers and workers for the project, for the region.

10. Manages project development from initiation to closure, in the region.

11. Establishes scope, deliverables, required resources and timetable of project in coordination with clients and other stakeholders.

12. Ensures that execution and inspection of project plans are carried out per specification and outputs are of high-quality construction work and services.

13. Handles the Bill of Quantity (BOQ) for local and foreign suppliers and for fabrications.

14. Formulates, reviews and revises procedures and forms in accordance with the Company’s Quality Standards Manual (QSM).

15. Responsible for the information and training of client’s personnel after equipment installation, for the region.

16. Render such other duties and services that may be assigned from time to time.

Qualifications

At least 10 years of experience in Project Management, 5 years of which are spent in a managerial capacity; work experience in the construction industry or project management is preferred.

Graduate of an Engineering course; preferably, a licensed Civil or Mechanical Engineer

1. Core

§ Exemplifying Integrity Thinking, speaking and acting the truth; fair and honest dealings with coemployees, workers, customers and other shareholders of the Company.

§ Trustworthy Can be trusted to do the right things, delivers what is promised, and a good steward of resources entrusted to him or her.

§ Accountability Holds himself or herself accountable for his or her area of responsibility; collectively, to the Company’s customers. If a problem occurs in one’s area of responsibility, he or she fixes it - with no excuses, no finger pointing.

§ Innovativeness Challenges technology to push the boundaries of the possible to deliver uniquely effective products and services.

§ Commitment to Safety Takes responsibility for his or her own safety and the safety of co-employees, workers, customers and the public.

§ Coaching Ability to develop and continually grow institutional competence through coaching and mentoring.

§ Teamwork Ability to work harmoniously with others, supporting each other towards the achievement of Company goals and objectives.

2. Leadership

§ Ability to manage, train, coach and motivate staff to meet the Group’s plans and objectives.

§ Possesses decision making and problem-solving skills.

§ Ability to develop strategic plans that are aligned with Company goals and objectives.

3. Functional

§ Knowledge and understanding of the Company’s products and services, and its operations.

§ Knowledge and understanding of the construction industry and its adjacent services.

§ Strict attention to detail, proactivity and respect of deadlines. § Ability to get things done on time through people.

§ Possess good oral and written English communication skills.

§ Ability to practice Total Quality Management at the workplace.

§ Proficient in MS Office, communication tools (Facebook Messenger, Viber, Skype, Slack), and Project Management software.

§ Ability to liaise with clients and suppliers in a timely and professional manner.