Customer Service (Tamuning)

Established locally based company is seeking qualified candidates for positions in our customer service department.General Duties And ResponsibilitiesFollows instructions of supervisors and assists other team members in performing store functionsAssists in the training of store team membersDemonstrates consultative behaviors in a retail environment to understand each customer’s individualized needProvides customer expertise in printing, signs and graphics and can recommend appropriate products and servicesProvides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needsEnsures all customer problems are resolved quickly and to the satisfaction of the customerTakes complex customer orders using order systems and provides accurate pricing informationSets up and operates printing, binding, and other related equipment using customer supplied original media and documentsMaintains a safe, clean and orderly retail StoreEnsures confidentiality of customer data and careful handling of documents, media, and packagesProcesses financial transactions using a Point of Sale terminal (POS),including handling cash and making changeStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteCompletes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank depositsPerforms multiple tasks at the same timeLooks for opportunities to improve knowledge and skills Able to operate with minimal supervisionAll other duties as needed or requiredMinimum Qualifications And RequirementsHigh school diploma or equivalent educationExcellent verbal and written communication skillsEssential FunctionsAbility to stand during entire shift, excluding meal and rest periodsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Please submit resume and cover letters in PDF format.