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Job Description:Position not myWork eligible, can be located on-site in one of the following:Brea , CA; Phoenix, AZ; Tampa, FL; Newark, DE; Addison, TXLine of Business Description: Role will lead Market Engagement work within the Estate Servicing Operations (ESO) segment within the Life and Specialty Servicing (L&SS) division. Responsibilities include, but are not limited to:
Manages overall improvement of internal and external partners.
Leading line of business-wide, cross functional, high impact initiatives to analyze incoming volumes/trends and translate into business strategies and tactics.
Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes.
Serve as primary contact to Executive management for critical change initiatives depending on scope and impact of business supporting.
Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Highly visible role.
Assists in achieving broad goals supporting the Life Priorities work.
Delivery of results, risk management and strategy development.
Enterprise Description: Manages a portfolio/ programs specific to corporate change initiatives that have significant and strategic impact on how the company does business, provides a product or service, or executes a function. Responsible for enterprise and/or line of business-wide, cross functional, high impact strategic initiatives by ensuring delivery of business outcomes from portfolio investments. Strong business centric mindset with ability to utilize sound business judgment and tailor approach to drive optimal business outcomes. Responsibility for staff and budget. May serve as primary contact to Executive management for critical change initiatives depending on scope and impact of business supporting. Communicates, influences and negotiates both vertically and horizontally to obtain or leverage necessary resources. Assists in achieving broad goals supporting corporate business strategy. Responsible for results delivery, risk management and strategy development. May or may not manage employees. Significant experience with managing large diverse programs and projects. Typically 5+ plus years of program management experience.QualificationsRequired Skills and Experience
2+ years experience working in or with financial centers
Ability to analyze business data (complaints, call center, etc) and translate into business strategies and tactics
Leverages relationships with organizational leaders and executives to improve market engagement internally and externally
Integrates with lines of business and channel process leaders to implement process improvement activities
Familiar with working with external parties such as outside counsel, judicial surrogates, tax authorities, etc
Experience establishing employee and leader development activities or material to improve engagement
Strong written and verbal communication
Desired Skills and Experience
Bachelor's degree or higher and/or equivalent work experience.
Strong Risk awareness, including Operational, Compliance, and Reputational Risk
Previous retail banking or consumer call center experience
Awareness of Six Sigma/Lean practices and change management preferred
Familiarity with Life and Specialty Servicing (L&SS) and/or tools
Experience with Estate Servicing Operations (ESO) desired
Posting Date : 05/08/2019Location :Phoenix, AZ, SOUTH MOUNTAIN BLDG, 1825 E BUCKEYE RD,Brea, CA, 275 Valencia Ave (CA7701),Newark, DE, Christiana II, 1000 Samoset Dr,Tampa, FL, EKMAN CENTER OFFICE, 4109 Gandy Blvd,Addison, TX, 16001 N Dallas Pkwy (TX8044),
United States
Travel : Yes, 10% of the timeFull / Part-time : Full timeHours Per Week : 40Shift : 1st shiftWeekly Schedule : Monday – Friday 8:00am to 5:00pm with flexibility for additional time based on business need.Assistance for Applicants with DisabilitiesBank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at http://careers.bankofamerica.com/us/applicants-with-disabilities .Diversity & InclusionAt Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.Frequently Asked QuestionsNeed to know how to apply online, view a list of your submitted job applications or reset your password? Visit our FAQ at http://careers.bankofamerica.com/us/faq section for answers to these questions and more.
Vacancy expired!