Vacancy expired!
Job Description:
2 positions available - all times are central.8:00 am - 5:00 pm, M-F11:00 am - 7:00 pm, M-FGlobal Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. They will also lead/participate in the Problem Management process and associated Quality task across the teams.- Leading Escalations and events to resolution
- Leading Problem Investigations and following to close.
- Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
- Assess incident situations quickly and involve appropriate support personnel
- Respond in a timely and focused manner
- Clear and Concise communication to all levels
- Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
- Facilitate problem review and root cause analysis
- ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
- Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
- Ability to facilitate planning meetings, reviews and retrospectives
- Excellent communication, negotiation, persuasion and presentation skills
- Strong customer focus
- Ability to make decisions independently
- Exceptional leadership, people, organizational and planning skills
- Excellent reporting and data analysis skills
- Linux and/or Windows skills a plus
- 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
- Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
- Strong organizational skills.
- Exceptional ability to remain calm under stress.
- Excellent team skills, both as a leader and as a team player.
- Excellent communication skills, especially related to facilitation, documentation and reporting.
- Highly developed relationship management, influencing and leadership skills.
- Leading Escalations and events to resolution
- Leading Problem Investigations and following to close.
- Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
- Assess incident situations quickly and involve appropriate support personnel
- Respond in a timely and focused manner
- Clear and Concise communication to all levels
- Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
- Facilitate problem review and root cause analysis
- ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
- Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
- Ability to facilitate planning meetings, reviews and retrospectives
- Excellent communication, negotiation, persuasion and presentation skills
- Strong customer focus
- Ability to make decisions independently
- Exceptional leadership, people, organizational and planning skills
- Excellent reporting and data analysis skills
- Linux and/or Windows skills a plus
- 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
- Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
- Strong organizational skills.
- Exceptional ability to remain calm under stress.
- Excellent team skills, both as a leader and as a team player.
- Excellent communication skills, especially related to facilitation, documentation and reporting.
- Highly developed relationship management, influencing and leadership skills.
- Leading Escalations and events to resolution
- Leading Problem Investigations and following to close.
- Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
- Assess incident situations quickly and involve appropriate support personnel
- Respond in a timely and focused manner
- Clear and Concise communication to all levels
- Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
- Facilitate problem review and root cause analysis
- ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
- Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
- Ability to facilitate planning meetings, reviews and retrospectives
- Excellent communication, negotiation, persuasion and presentation skills
- Strong customer focus
- Ability to make decisions independently
- Exceptional leadership, people, organizational and planning skills
- Excellent reporting and data analysis skills
- Linux and/or Windows skills a plus
- 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
- Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
- Strong organizational skills.
- Exceptional ability to remain calm under stress.
- Excellent team skills, both as a leader and as a team player.
- Excellent communication skills, especially related to facilitation, documentation and reporting.
- Highly developed relationship management, influencing and leadership skills.
Vacancy expired!