Job Details

ID #15346542
State Texas
City Addison
Job type Permanent
Salary USD TBD TBD
Source Bank Of America
Showed 2021-06-11
Date 2021-06-10
Deadline 2021-08-09
Category Security
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Global Incident Management Analyst

Texas, Addison, 75001 Addison USA

Vacancy expired!

Job Description:

2 positions available - all times are central.

8:00 am - 5:00 pm, M-F

11:00 am - 7:00 pm, M-F

Global Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. They will also lead/participate in the Problem Management process and associated Quality task across the teams.
  • Leading Escalations and events to resolution
  • Leading Problem Investigations and following to close.
  • Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
  • Assess incident situations quickly and involve appropriate support personnel
  • Respond in a timely and focused manner
  • Clear and Concise communication to all levels
  • Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
  • Facilitate problem review and root cause analysis

Requirements:

incumbent must have understanding of the incident and problem management frameworks, knowledge of software development and troubleshooting skills along with a breadth of knowledge and expertise across the Bank's operations including IT practices. Specific expertise should include:
  • ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
  • Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
  • Ability to facilitate planning meetings, reviews and retrospectives
  • Excellent communication, negotiation, persuasion and presentation skills
  • Strong customer focus
  • Ability to make decisions independently
  • Exceptional leadership, people, organizational and planning skills
  • Excellent reporting and data analysis skills
  • Linux and/or Windows skills a plus

The incumbent should also possess the following skills and experience:
  • 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
  • Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
  • Strong organizational skills.
  • Exceptional ability to remain calm under stress.
  • Excellent team skills, both as a leader and as a team player.
  • Excellent communication skills, especially related to facilitation, documentation and reporting.
  • Highly developed relationship management, influencing and leadership skills.

Enterprise Role Summary: Responsible for completing and tracking compliance deliverables to ensure applications adhere to applicable policies and standards as well as local laws, rules, and regulations (LRR). Completes administrative and non-technical tasks related to compliance deliverables and infrastructure requests for the applications they support. Supports vendors, development teams, and Technology Managers to ensure technical security, risk, and other compliance activities are completed on-time and per requirements. Partners closely with control functions, risk management, and Global Information Security and are familiar with the applicable policies, standards, LRRs, contacts and procedures so that the compliance deliverables are completed effectively and efficiently. Ensures the risk, security, and other compliance deliverables are completed on-time and per requirements for the applications they support. Assists with audit exams and risk assessments for the applications. Tracks and supports the technical security and risk activities performed by the development teams. Maintains data about the application in systems of record. For vendor applications, works closely with the vendor to ensure the application meets bank requirements. Assists with ad hoc inquiries and questions about the application. Interfaces with technology infrastructure teams for infrastructure requirements and/or requests.

Job Band:H5

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:

Referral Bonus Amount:0 >

Job Description:

2 positions available - all times are central.

8:00 am - 5:00 pm, M-F

11:00 am - 7:00 pm, M-F

Global Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. They will also lead/participate in the Problem Management process and associated Quality task across the teams.
  • Leading Escalations and events to resolution
  • Leading Problem Investigations and following to close.
  • Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
  • Assess incident situations quickly and involve appropriate support personnel
  • Respond in a timely and focused manner
  • Clear and Concise communication to all levels
  • Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
  • Facilitate problem review and root cause analysis

Requirements:

incumbent must have understanding of the incident and problem management frameworks, knowledge of software development and troubleshooting skills along with a breadth of knowledge and expertise across the Bank's operations including IT practices. Specific expertise should include:
  • ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
  • Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
  • Ability to facilitate planning meetings, reviews and retrospectives
  • Excellent communication, negotiation, persuasion and presentation skills
  • Strong customer focus
  • Ability to make decisions independently
  • Exceptional leadership, people, organizational and planning skills
  • Excellent reporting and data analysis skills
  • Linux and/or Windows skills a plus

The incumbent should also possess the following skills and experience:
  • 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
  • Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
  • Strong organizational skills.
  • Exceptional ability to remain calm under stress.
  • Excellent team skills, both as a leader and as a team player.
  • Excellent communication skills, especially related to facilitation, documentation and reporting.
  • Highly developed relationship management, influencing and leadership skills.

Enterprise Role Summary: Responsible for completing and tracking compliance deliverables to ensure applications adhere to applicable policies and standards as well as local laws, rules, and regulations (LRR). Completes administrative and non-technical tasks related to compliance deliverables and infrastructure requests for the applications they support. Supports vendors, development teams, and Technology Managers to ensure technical security, risk, and other compliance activities are completed on-time and per requirements. Partners closely with control functions, risk management, and Global Information Security and are familiar with the applicable policies, standards, LRRs, contacts and procedures so that the compliance deliverables are completed effectively and efficiently. Ensures the risk, security, and other compliance deliverables are completed on-time and per requirements for the applications they support. Assists with audit exams and risk assessments for the applications. Tracks and supports the technical security and risk activities performed by the development teams. Maintains data about the application in systems of record. For vendor applications, works closely with the vendor to ensure the application meets bank requirements. Assists with ad hoc inquiries and questions about the application. Interfaces with technology infrastructure teams for infrastructure requirements and/or requests.

Job Band:H5

Shift:1st shift (United States of America)

Hours Per Week:40

Weekly Schedule:

Referral Bonus Amount:0

Job Description:

2 positions available - all times are central.

8:00 am - 5:00 pm, M-F

11:00 am - 7:00 pm, M-F

Global Incident Management Coordinator is responsible for coordinating the restoration of an incident as quickly as possible following the enterprise policy and procedures for Incident Management. They will also lead/participate in the Problem Management process and associated Quality task across the teams.
  • Leading Escalations and events to resolution
  • Leading Problem Investigations and following to close.
  • Partnering with L1/L2/L3 and other support teams in order to ensure timely recovery
  • Assess incident situations quickly and involve appropriate support personnel
  • Respond in a timely and focused manner
  • Clear and Concise communication to all levels
  • Facilitate appropriate communication platform in order to coordinate recovery(Bridge, Mattermost, Skype, etc)
  • Facilitate problem review and root cause analysis

Requirements:

incumbent must have understanding of the incident and problem management frameworks, knowledge of software development and troubleshooting skills along with a breadth of knowledge and expertise across the Bank's operations including IT practices. Specific expertise should include:
  • ITIL knowledge, COBIT, SharePoint, BMC Remedy, Micro Strategy, Tableau, Advanced Excel preferred
  • Has demonstrated the ability to effectively coordinate and work with cross-functional and international work teams
  • Ability to facilitate planning meetings, reviews and retrospectives
  • Excellent communication, negotiation, persuasion and presentation skills
  • Strong customer focus
  • Ability to make decisions independently
  • Exceptional leadership, people, organizational and planning skills
  • Excellent reporting and data analysis skills
  • Linux and/or Windows skills a plus

The incumbent should also possess the following skills and experience:
  • 5-8 years breadth of exposure to operations production and technology environment and/or various LOB environments within the financial services
  • Reasonable depth of exposure/understanding of Incident Management and Problem Management processes and best practices.
  • Strong organizational skills.
  • Exceptional ability to remain calm under stress.
  • Excellent team skills, both as a leader and as a team player.
  • Excellent communication skills, especially related to facilitation, documentation and reporting.
  • Highly developed relationship management, influencing and leadership skills.

Enterprise Role Summary: Responsible for completing and tracking compliance deliverables to ensure applications adhere to applicable policies and standards as well as local laws, rules, and regulations (LRR). Completes administrative and non-technical tasks related to compliance deliverables and infrastructure requests for the applications they support. Supports vendors, development teams, and Technology Managers to ensure technical security, risk, and other compliance activities are completed on-time and per requirements. Partners closely with control functions, risk management, and Global Information Security and are familiar with the applicable policies, standards, LRRs, contacts and procedures so that the compliance deliverables are completed effectively and efficiently. Ensures the risk, security, and other compliance deliverables are completed on-time and per requirements for the applications they support. Assists with audit exams and risk assessments for the applications. Tracks and supports the technical security and risk activities performed by the development teams. Maintains data about the application in systems of record. For vendor applications, works closely with the vendor to ensure the application meets bank requirements. Assists with ad hoc inquiries and questions about the application. Interfaces with technology infrastructure teams for infrastructure requirements and/or requests.

Shift:1st shift (United States of America)

Hours Per Week:40

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Vacancy expired!

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