Call Center Specialist

Scope of Responsibilities/Expectations:A trusted partner and valued resource for all support needs and business activities within assigned territory.Examples include: Above Pricebook quote generation, price exception management, lead management, post-sale support requests: (ERA initiation, 4808, Plan X, order status, expedites, shipping/delivery issues, billing & invoicing, change orders, PSE requests, quality issues, repair, product set-up, customer set-up request, order configuration issues, etc.) Establish trust and build strong business relationships within the assigned territory. Be viewed as a strategic partner and extended team member Serve as liaison and single point of contact for navigating internal operational resources to resolve customer and field escalated issues Actively work to reduce our go to market teams administrative time spend and convert to increased selling time. Proactively market the support capabilities of the team and identify next-generation sales support opportunities that will further enable them to sell more, save time and spend more time in front of customers Support local sales teams by driving the adoption of new tools and processes that drive improved productivity/effectiveness through best practices identification and standardization. Proactively provide orders detail, reporting and tracking out to the FieldServe as voice of the field and funnel this data to management to drive internal process improvement and operational efficiency opportunities while simultaneously identifying territory/region specific trends requiring attention and support The extended team member is responsible for attending territory specific calls and meetings (both remote and/or in field).Intake note: Support the sales team