Vacancy expired!
Overview
An Endpoint Protection Engineer II is expected to perform at a proficient level with existing security products. This role will be able to engage in advanced troubleshooting and problem resolution with minimal guidance from senior personnel. The Engineer II will design and write standard operating procedural documentation. The Engineer II must be able to administer various software deployment tools. This role will also be expected to administer user rights and credential management tools at an advanced level. The Engineer II will also maintain acceptable ticket SLAs which will require advanced troubleshooting and data analytics. This role has responsibility for working with business clients to elicit and document requirements used to select new and modify/improve existing end user computing platforms. This role will manage security products for operational compliance. To accomplish this, the engineer will work with other groups to identify necessary endpoint security standards and implement them across the enterprise. This candidate should have a well-rounded endpoint (client and server) administration background and be capable of performing effective system troubleshooting. Responsibilities JOB DUTIES- Support and maintain the global end user computing platforms insuring high performance and reliability
- Support the End User Computing operational teams in fulfilling service requests and resolving incidents in a timely manner to assure business clients are satisfied
- Perform in-depth root cause analysis of end user computing problems and define actions for timely resolution and corrective actions; may be expected to engage with key vendors as necessary to assist with root cause analysis and problem resolution
- Proactively identifies opportunities for improvements to existing processes and for automation of time consuming tasks
- Document and implement end user computing platforms, operating systems, enterprise software and peripheral upgrades to improve services provided to business clients
- Participate in company provided training and perform independent training as appropriate
- Resolve incident management tickets as they arise and ensure timely resolution
- Conduct audit compliance assessments and initiate corrective action
- Perform critical system changes after business hours
- Author policy, procedure and standards documents based on industry best practices and personal research and experience
- Work closely with End User Computing technology and service peers and management emphasizing collaboration and joint effort to ensure that the needs and expectations of organizational stake holders, business partners, external customers and third party organizations are met and/or exceeded
- Participate in an on-call support rotation for providing after-hours support
- Enforce best practice security standards to address business needs while protecting vital corporate assets
- Perform other duties as assigned
- Conform with all company policies and procedures
- Local and wide area networking concepts, principles and protocols
- Working knowledge of Infrastructure design and management
- Working knowledge of IT Service Management (ITSM) best practices and processes
- Working knowledge of TCP/IP and IP subnetting
- High level understanding of technology infrastructure, security concepts and platforms
- Working knowledge of the OSI model and security that is associated with each layer
- Knowledge of IT security processes and controls as well as IT infrastructure, firewall and networking technical knowledge
- Understanding of application layer protocols including HTTP, SSH, SSL, DNS, etc.
- Experience in ticket queue management and SLA adherence
- Relevant industry certifications preferred but not required
- Ability to think strategically and make collaborative decisions
- Ability to apply structured analysis methods to various types of data to establish trends, determine variability and business impact
- Communicates quickly, clearly, concisely, appropriately, and intelligently
- Foster open communication, speaks with impact, listens to others, and writes effectively
- Effective planning and time management
- Ability to approach problems with an open-mind and create new and innovative ideas and methods
- Experience with technical writing and tools such as Visio and Microsoft Office products
- Strong analytical skills
- Ability to approach problems with an open mind, use existing information and resources
- Creative, Innovative, problem solving, maximizing your potential to solve problems and improve methods
- Self-motivated and capable of working independently as well as in a team setting
- Experience with SSH, RDP, and CLI
- Experience with PowerShell, RegEx, and Git
- Linux, Windows operating systems (Workstation and Server), and MAC OS administration
- Experience with endpoint security products
- Experience with Azure DevOps and Agile a plus
- High School Diploma or equivalent required
- Bachelor's Degree in related field or equivalent work experience preferred
- 2-3 years of experience in a Systems Engineering equivalent role with experience administering security products on the endpoint preferred
- Relevant industry certifications preferred
- Normal office environment subject to stressful situations
- Limited travel may be required to support business needs
- Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime or split shifts may be required
Vacancy expired!