Apptio Business System Analyst

OverviewThe Apptio Business System Analyst, under limited supervision, provides advanced system support for the applications used by supported departments. This includes, but is not limited to, gathering business requirements, design and maintenance of business applications, application configuration, systems testing and end-user production support. The Apptio Business System Analyst will provide both technical and functional support to the business and should have a solid understanding of the business processes and how they relate to the supported business applications. Technical skills are required to understand the table structures, provide adequate issue resolution and develop complicated reports. This employee has heavy contact with other company departments as well as outside vendors.ResponsibilitiesJOB DUTIESAnticipate potential project roadblocks and identify alternatives in an independent and efficient mannerPlan, organize and direct the implementation and/or development of supported applications in accordance with strategic business plans and industry standards on multiple large projectsAnalyze business and user needs, document requirements and implement or revise new or existing systems as necessaryAssist with the creation, documentation and execution of test scripts for supported systems and research and implement solutions to issues identified during testingResponsible for analyzing and resolving functional and technical problems of ApptioMonitor scheduled application interfaces and provide issue resolutionProvide production and ad-hoc reporting and interface solutions to complex query needs of the business using a variety of reporting toolsDefines business needs for new and/or enhanced products, services or optimized business processesCoordinate with program development teams on software interfaces used by supported business applicationsProvide day to day functional and technical support of TBM Solution (Apptio)Perform monthly close of TBM Solution to ensure that the appropriate fields and data was integrated into the applicationOpen and monitor vendor incident ticketsManage of Data loadsDevelop an understanding of TCO data and its sources and ensure data quality and accuracy for consumptionBuild through complex models to determine data flows and/or troubleshoot issuesEngages and collaborates with technology and finance teams on Apptio initiatives such as cost transparency of technology assets, metrics and data governanceIndependently leads process & data improvement initiatives and discussions with technology and business associatesContinues to be aware of TBM Solution's roadmap and new capabilities and identifies training or conferences to further enhance skill-setGather and translate ApptioIdentify impacts across teams and coordinates to manage dependencies and potentially competing priorities and/or customer functional and technical requirements and provide a recommended solutionCommunicate with management and business partners on business systems and project statusPerform other duties as assignedConform with all company policies and proceduresQualificationsKnowledgeKnowledge of business processes for supported business groupsExperience working in complex and cross functional projects, with emphasis on systems, technologies, business process redesign and knowledge of technical environmentsDemonstrated analytical and problem-solving skillsBasic financial understanding including budgeting, variance analysis and financial statementsDemonstrated ability to develop multiple solutions to moderately complex problems and recommend the best solution to the business and project teamIdentifies impacts across teams and coordinates to manage dependencies and potentially competing prioritiesSkillsStrong people skills including the ability to interact with employees at all levelsAbility to meet expected delivery dates and the tasks necessary to achieve objectivesExcellent verbal and written communication skills including presentation and facilitation skillsProficiency in the use of Excel, PowerPoint and MS ProjectSuperior organizational and time management skillsAbility to resolve team challenges and optimize team dynamics for performanceAbility to prioritize and assign tasks according to project needs and team expertiseAbility to work independently and make sound decisions while meeting time sensitive deadlinesStrong Analytical SkillsCreative, Innovative, problem-solving and maximizing your potential to solve problems and improve methodsAbility to think strategically and make collaborative decisionsEducationBachelor's Degree in related field or equivalent work experience preferredExperience1+ experience with Apptio required5-7 years of project management or Business Systems Analyst experience preferred