Provider Client Advocate

Req ID: 60404BRThe Client Advocate will serve as the Single Point Of Contact for the Plan Sponsor Human Resources personnel (Benefit Coordinator, Administrator, etc.) and respond, manage, and resolve escalated complex member level issues referred primarily through email. May include requests for claim analysis, benefit questions and plan clarification, verification and updates to terminations, hire/re-hire dates, and correction of enrollment errors. Resolves escalations and communicates resolution to the Health Plan, including action steps for long term solution, if necessary.Job Function: Customer ServiceAetna is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veterans status.