Job Details

ID #2369729
State Texas
City Arlington
Full-time
Salary USD TBD TBD
Source MUFG Union Bank
Showed 2019-05-29
Date 2019-05-29
Deadline 2019-07-28
Category Et cetera
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Residential Lending Collections Manager, Vice President

Texas, Arlington 00000 Arlington USA

Vacancy expired!

DescriptionDiscover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.Job Summary:Reporting to the Residential Lending Servicing Director, you will have the responsibility for the direct management of the following areas within the Consumer Mortgage Loan Department ($53B portfolio): Collections, Mortgage Assistance Group and Loss Mitigation. You will inspire, lead, train, and evaluate a team of up to fifteen employees and oversight of Supervisor staff in the Director’s absence. You will audit collection and processing activities, ensure staff are in compliance with all Union Bank, Investor, Federal Housing Administration (FHA) and Veteran's Administration (VA) regulatory policies and servicing guidelines. You will review and approve workout programs, litigation requests and the charge-off of loans within Union Bank, Investor, and government agency requirements. You will have the opportunity to develop new hire and ongoing staff training programs, including building and delivering training materials. You will lead the Call Quality program, which includes monthly coaching, reporting and performance management activities. You will monitor key performance indicators and provide direction to staff to ensure departmental productivity standards, delinquency and achieve loss goals. Additionally, you will work closely with other departments within Consumer Lending Servicing and Default Management, Non-Mortgage Loan Servicing & Default Management, Bankruptcy, Foreclosure, Financial Processing, Investor Reporting, Credit Risk, Compliance and Legal to develop and update policies and procedures that ensure compliance with Regulatory and Investor guidelines.Management:You will lead and manage a staff of 8 - 15 employees and will be handling management duties such as interviewing, hiring, termination of employment, discipline, training, coaching, writing and delivering performance appraisals, compensation changes, promotions and transfers, delegating assignments, oversight of work, and workload management.Major Responsibilities:40% -

You will run the training and development of staff in accordance with bank-owned or Investor guidelines, policies and procedures.

You will build and maintain current policies and procedures to meet both Investor and Union Bank guidelines.

You will ensure monthly call quality reviews are completed and feedback delivered to employees

You will ensure all training programs, compliance and regulatory certifications and development courses are completed

You will establish and track key performance indicator criteria to measure performance.

You will provide leadership and direction to users and staff in presenting ideas, obtaining concurrence and commitment, and resolving conflicts associated with projects and daily tasks.

You will support the acquisition of Mortgage Servicing Rights to ensure a seamless client experience.

You will resolve most effective organizational structure and specific responsibilities within that structure for the department.

You will maintain reports to meet business objectives and mitigate critical operational risks

You will evaluate staff’s performance and help them improve their project management skills.

You will prepare staff appraisals, conduct evaluation and counseling sessions, recommend merit increases and promotions, conduct interviews for hiring staff and terminate staff as needed.

You will develop and implement projects targeted to improve Consumer Lending Management’s performance and productivity.

You will enjoy continuously improving and automating the Bank’s consumer lending processes for efficiency.

You will handle departmental customer/agency issues, identifying appropriate resolutions to ensure a positive customer experience, or referring to the Customer Resolution team as appropriate.

25% -

You will review existing business practices within Default Management for efficiency, effectiveness and applicability to ensure compliance with required bank-owned and Investor regulations and requirements.

You may partner with internal and external business partners.

You will maintain processes required for Investor reporting, hardship workout programs, and collection, foreclosure and bankruptcy requirements, including ensuring Investor tools/applications are current and fully utilized by the business.

You will run the development, training and implementation of any assigned initiatives are performed within established timelines and budget.

You will identify and implement opportunities to gain efficiencies within assigned department by designing new processes to meet changing regulatory needs.

You will collaborate with Director, division managers, department managers and staff on a daily to weekly basis.

You will partner with auditors and ensure that the controls and processes in the operations will meet audit requirements.

20% -

You may review and approve workout referral recommendations, track critical achievements (e.g. repayment plans, modifications, Short Sales, DIL, forbearance, first legal, notice of sale, etc.) and ensure they meet departmental, Investor, FHA, VA and regulatory standards.

You will oversee the staff training on bank-owned and Investor Loss Mitigation retention and liquidation options and requirements.

10% -

You will complete daily/weekly/monthly reporting requirements and assist the Residential/Consumer Lending Servicing Director with various monthly reporting responsibilities, such as investor, regulatory and internal reporting.

You will lead the reporting and execution of daily calling campaigns through Union Banks dialer environment.

You will complete monthly charge-off process and subsequent charge-off exception reviews.

You will understand industry standard monitoring and control structures.

You will prepare audit responses, special project reports and project implementation reports.

You will assist the Residential/Consumer Lending Servicing Director in formulating the long range financial plan proposal based on current and anticipated growth rate, staff development and changes impacting the department.

5%

You will complete ad-hoc assignments and perform various duties assigned by the Director in their absence, including acting as the point of contact.

Qualifications

Ideally, you will have a Bachelor's Degree in Business, Finance, Accounting, or a related field

You will have 7-10 years of experience within a bank/financial or mortgage industry, with a focus on Government Sponsored Enterprise (GSE), FHA or VA servicing

You will have 7 or more years of supervisory experience.

You will have experience in servicing a real estate secured portfolio within the Mortgage Servicing Platform (MSP)

You will have experienced knowledge of GSE, FHA and/or VA guidelines related to Collections and/or Loss Mitigation activities.

You will have excellent organization, planning and social skills.

You can effectively delegate tasks and responsibilities to the appropriate individuals and instill a sense of confidence both within and outside of the department by effective leadership is required.

You will have a thorough knowledge of the performance appraisal process, employee development and the hiring and termination process

You have strong organizational, critical thinking and problem solving skills are required.

You possess excellent verbal and written communication skills, experience in automated dialer environment and proficiency with Microsoft Applications, such as Word, Excel, Access, Project, Visio and PowerPoint

You are very experienced in Microsoft Excel, where you will be required to write complex formulas and create pivot tables.

You enjoy delivering presentations to executive level professionals via Microsoft PowerPoint

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.Job: OperationsPrimary Location: TEXAS-ArlingtonOther Locations: CALIFORNIA-San DiegoSchedule Full TimeShift DayReq ID: 10028120-WD

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