GAC Systems Engineer II

Overview

• Platform engineering, architecture, implementation, administration, monitoring, documentation, security, and support for all Global Automation & Content Services platforms
• Serve as a subject matter expert for the platform they are responsible for
• Plan, organize, and direct/perform the implementation of enterprise solutions/platforms in accordance with strategic business plans and requirements
• Become subject matter expert in more than one technology supported by Global Automation & Content Services
• Interface with customers to provide issue resolution for platforms and solutions
• Gather, analyze, and review customer requirements and recommend innovative solutions to appropriate management
• Work closely with internal business units to facilitate project completion
• Interface with software vendors and suppliers in support of business applications and platforms
• Provide business rules interpretation for functional and technical specifications, system designs, and documentation for business solutions
• Contributes to the development of RFPs/SOWs and participates in the vendor selection process
• Identifies and directs changes through appropriate review and approval mechanisms
• Promote a cooperative and productive team environment
• Ensure our platforms and solutions are following modern standards and best practices and look for opportunities to implement new technologies
• Provide direction and mentoring to team members of all levels
• Maintain technical and functional awareness and competence
• Linux and Windows operating system and applications support
• Troubleshooting at the OS, application, and web services tiers
• Provide Quality Assurance Testing for production implementation
• Ensure that all work and changes are performed in such a way as to minimize disruptions to the customer and other stakeholders
• Must be able to work with limited to moderate direct supervision
• Escalate complex or consequential issues to leadership
• Ability to occasionally perform code deployments late at night and on weekends
• Code deployment documentation remediation; working with application developers to tweak and refine deployment process as needed prior to execution
• Lead multiple projects simultaneously, engaging with project management office as needed
• Capacity to collaboratively architect / re-architect services or solutions in order to improve processes and maximize efficiency
• Participate in company provided training, attend independent training, and perform research as appropriate
• Install system patches and application updates as directed in accordance with company policy
• Participate in an on-call support rotation in collaboration with the offshore team, for providing after-hours support as needed
• Work ticketing system incident, request, and change management queue as needed
• Perform other duties as assigned
• Conform with all company policies and procedures

• Knowledge of Microsoft Office products
• Knowledge of IT infrastructure and networking technologies
• Knowledge of Microsoft Azure, Amazon Web Services, PaaS, SaaS, and other cloud technologies
• Knowledge of troubleshooting network traffic and communication problems utilizing packet sniffers, Fiddler, log parsers, or other utilities relative to problem diagnosis and remediation
• Knowledge of supporting applications hosted on RedHat OpenShift, Kubernetes containers, or similar technologies may be required
• Knowledge of IBM Cloud Pak for Business Automation, FileNet, Datacap or related ECM/Content Services technologies may be required
• Knowledge of SQL, regular expression, JavaScript Object Notation or relevant technology languages
• Knowledge and understanding of industry trends/new technologies with an ability to apply this to day-to-day work activities
• Knowledge of troubleshooting utilizing packet sniffers, Fiddler, log parsers, and other utilities relative to problem diagnosis and remediation
• Knowledge of enterprise platforms and operating systems as well as knowledge of key business functions and processes
• Experience working in a multi-disciplinary team and with users at all levels

• Capacity to take initiative; desire to become a self-starter
• Ability to interpret business rules and customer requirements for creating system and process documentation, program specifications, and project specifications
• Excellent analytical, organizational, problem solving, and follow-up skills with the ability to meet time sensitive deadlines
• Capable of relating business issues to the ITS staff to achieve the necessary resolution of issues
• Ability to interpret complex technical publications, diagrams, and project specifications
• Ability to make sound decisions and exercise good judgment
• Ability to think strategically and perform risk analysis
• Ability to balance priorities in order to meet multiple requirements and deadlines while ensuring priority objectives receive proper emphasis
• Ability to think and react positively and professionally even in stressful situations
• Interpersonal skills necessary to manage business and technical relationships with internal and external clients
• Proactive and solutions driven with a high level of attention to detail
• Superior organizational skills in planning and prioritizing own workload and initiatives
• Excellent written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
• Fluent in English and Spanish required

• Bachelor's Degree in related field or equivalent work or military experience required

• 3-5 years experience in an Information Technology environment and respective business area required
• 3-5 years supporting IBM FileNet, Datacap, or other relevant technologies required

• Certification(s) in IBM Cloud Pak for Business Automation, FileNet, Datacap, or other relevant technologies preferred

• Subject to stressful situations
• Possibility of working long hours may be required
• Limited travel may be required to support business needs