Global Automation Administrator I

Overview

• Administer the RPA platform in all environments
• Responsible for managing the scheduling and availability of bots and bot runners
• Responsible for release management activities on RPA projects and initiatives
• Responsible for platform and bot monitoring
• Responsible for platform licensing assignment and resources
• Responsible for platform user administration and security
• Responsible for platform patching and updates/upgrades
• Responsible for operations support of the RPA platform
• Interface with customers to provide issue resolution for RPA solutions
• Work closely with internal business units to facilitate project completion
• Interface with software vendors, suppliers, and professional services in support of automation software
• Provide business rules interpretation for functional and technical specifications, process automation designs, and documentation for business RPA solutions
• Promote a cooperative and productive team environment
• Ensure our platforms and solutions are following modern standards and look for opportunities to implement new and innovative technologies
• Perform other duties as assigned
• Conform with all company policies and procedures
• Maintain technical and functional awareness and competence
• Provide Quality Assurance Testing for production implementations
• Ensure that all work and changes are performed in such a way as to minimize disruptions to the customer and other stakeholders

• Proficiency with Microsoft Office products
• Working knowledge in reporting technologies such as Bot Insights, SSAS, SSRS, Cognos, Excel, Power BI preferred
• Knowledge of IT infrastructure and networking technologies
• Knowledge of enterprise database technologies such as Microsoft SQL Server and Oracle
• Knowledge of both Waterfall and Agile methodologies
• Experience working in a multi-disciplinary team and with users at all levels
• Superior organizational skills in planning and prioritizing own workload and initiatives
• Excellent written and verbal communication skills, with the ability to communicate technical terminology to people with limited or no technical understanding
• Proactive and solutions driven with a high level of attention to detail

• Ability to interpret business rules and customer requirements for creating system and process documentation, program specifications and project specifications
• Excellent analytical, organizational, problem solving, and follow-up skills with the ability to meet time sensitive deadlines
• Capable of relating business issues to the ITS staff to achieve the necessary resolution of issues
• Ability to interpret complex technical publications, diagrams and project specifications
• Ability to make sound decisions and exercise good judgment
• Interpersonal skills necessary to manage business and technical relationships with internal and external clients
• Ability to speak multiple languages a plus

• High School Diploma required
• Bachelor's Degree in related field or equivalent work or military experience required

• 3-5 years of experience in an Information Technology environment and respective business area preferred
• Minimum of 1 year of experience in administering the Automation Anywhere robotic process automation platform (or similar RPA platform) strongly preferred

• Automation Anywhere preferred

• Normal office environment subject to stressful situations
• Flexible schedule with possibility of working long hours including weekends/holidays, occasional overtime may be required
• Limited travel may be required to support business needs