Job Details

ID #40408439
State Texas
City Arlington
Job type Permanent
Salary USD TBD TBD
Source GM Financial
Showed 2022-05-07
Date 2022-05-06
Deadline 2022-07-05
Category Software/QA/DBA/etc
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Salesforce Analyst II

Texas, Arlington, 76014 Arlington USA

Vacancy expired!

Overview

The Salesforce Analyst II will serve as a partner with business representatives at all levels to identify needs, define, prioritize and document requirements for solutions to address business opportunities. This person must demonstrate a strong ability to create business requirement documents, lead business requirement gathering sessions, and create QA test scripts. This person must be skilled in delivering solutions using declarative configuration to create validation rules, workflows, process builders, as well as have a high level understanding of the technical requirements and functionality. The scope of work for this individual facilitates all stages of a project, from requirements gathering through testing and training.

What You'll Be Doing:

  • Utilizing your SFDC knowledge and experience to create and modify objects, fields, flows, and another related Salesforce Administrator skills
  • Serve as a subject matter expert and ensure projects are delivered on time
  • Build and foster relationships with business users, stakeholders and partners by displaying industry knowledge and expertise in the Salesforce.com platform
  • Incorporate and account for dependencies in project requirements that may impact other existing business processes or IT systems
  • Create user stories that outline business requirements
  • Participate in scrum, sprint planning, demos, and other SAFe Agile related meetings
  • Train and serve in SAFe Agile related roles such as Scrum Master
  • Act as a mentor to the Salesforce Analyst I
  • Assess training needs, create and maintain training materials and user documentation, as well as provide user training
  • Maintaining data integrity and security by adhering to GM Financial and Salesforce data security policies and procedures

What We Offer:

  • Competitive Salary and bonus incentives
  • Excellent Health, Vision and Dental Benefits
  • Company Match for 401K
  • Generous Paid Time Off (personal, vacation, sick, paid holidays)
  • Quarterly Volunteer Opportunities
  • A healthy work life balance
  • A hybrid work environment (In-office and virtual)
  • A work environment that champions innovation and creativity

What You Bring to the Table:

  • Ability to analyze current business processes and champion the Salesforce team's proven ability to provide business process solutions that increase innovation, accuracy, and efficiency
  • The ability to work within the SAFe Agile methodology, as well as be responsible for completing work on requested due dates with minimal supervision
  • Keeping abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements and update end users
  • Experience in user interface configuration, data transfer and cleansing via APEX Data Loader, data encryption, and data archival
  • The ability to work in a fast-paced environment
  • The ability to effectively communicate and interact with internal and external customers, as well as business leaders including manager and executive level leadership

Responsibilities

JOB DUTIES

  • Serve as a subject matter expert and project manager, and assist with the creation of project timelines, and ensure projects are delivered on time
  • Build and foster relationships with business users, stakeholders and partners by displaying industry knowledge and expertise in the Salesforcecom platform
  • Analyze current business processes, and champion the Salesforce team's proven ability to provide business process solutions that increase accuracy and efficiency
  • Prepare and maintain various detailed records, documentation, and reports in order to provide information for summaries, presentations, and ad hoc reports
  • Create functional business requirement documents
  • Participate in business requirements and technical requirements meetings
  • Develop and maintain a thorough understanding of data and information resources
  • Keep abreast of new SFDC features and functionality using this knowledge to provide recommendations for process improvements, and update end users
  • Assess training needs, create and maintain training materials and user documentation as well as provide user training
  • Act as a mentor to the Operations Analyst I and Operations Specialist
  • Incorporate and account for dependencies in new project requirements that may impact other existing business processes or IT systems
  • Strong experience in user interface configuration, data transfer and cleansing via APEX Data Loader and/or SFDC Import Wizard
  • Submit weekly status reports to management and other interested parties displaying highlights, issues, project progress, concerns, etc
  • Perform other duties as assigned
  • Conform with all company policies and procedures

Qualifications

Knowledge

  • Strong working knowledge of GM Financial contract funding
  • Strong working knowledge of underwriting and contract funding processes, policies, and guidelines
  • User knowledge of underwriting and contract funding
  • Knowledge of account management systems, primarily Provenir and CPW
  • Advanced SFDC knowledge and hands on creation experience with objects, fields, workflow rules, process builder, SFDC Clouds
  • Strong working knowledge of effective fraud investigation/verification processes, tools, and resources
  • Knowledge of Lexis Nexis, Instant ID, Challenge Questions, SSA-89 Forms, 4506-T Forms and PACER
  • Strong working knowledge OFAC Report and Credit Bureau reporting
  • Understanding of effective detection, investigation, and resolution of consumer fraud-related matters
  • Advanced knowledge of communications principles and practices
  • Must understand and embrace the principles of GM Financial
  • Strong working knowledge of Salesforce.com
  • Strong working knowledge of retail and lease origination and funding systems
  • Must have a good understanding of Dealer Service's operations
  • Understanding of systems that covers GM Financials entire branch and funding operations
  • Strong working knowledge of reporting systems and languages to include SQL and SAS

Skills

  • Ability to manage assigned tasks and responsibilities with minimal supervision
  • Strong oral and written communication skills
  • Understanding of auto finance industry loan operations
  • Ability to interpret consumer credit bureau reports
  • Advanced analytical skills
  • Ability to work in a fast-paced environment and stressful situations
  • Ability to interpret corresponding credit activity as an effective investigatory resource
  • Advanced Word, PowerPoint, Excel and Project Management skills
  • Detail oriented with a keen focus on accuracy and effective reporting
  • Solid ability to select, lead, evaluate, and develop employees
  • Ability to effectively interact with internal and external customers
  • Advanced knowledge of Access
  • Strong knowledge of finance and accounting principles

Education

  • Bachelor's Degree in Business Administration or a related field or equivalent experience required

Experience

  • 2-4 years of advanced experience working in the SFDC CRM platform required

Licenses

  • Salesforce.com Certified Administrator required

Working Conditions

  • Normal office environment
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Vacancy expired!

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