Vacancy expired!
- The Process & Tools Team is currently seeking a Readiness and Release Lead.
- In this role you will help us define our future vision, build operational capabilities, and drive launch readiness of new features.
- Work cross-functionally with a variety of internal groups as well as with external partners to improve the quality of our services, efficiency and scalability of our operations
- Responsible for preparing the organization for change - partner sign-off, process definition, procedure creation, change delivery
- Strong project/program management background: set the priorities, identify partners, track and share status with leadership, identify and resolve blockers
- Demonstrate ability to deliver complex, technical projects on time with consistently successful results while working across departments and time zones
- Engage with colleagues across cross-functional teams to identify integration points and dependencies, and developing high level solution proposals for these integrations
- Handle change across project lifecycle within the project teams and with external partners
- Understand the use cases and operational processes for new product features to distill those into what people, process and platform changes are needed to support them
- Define and execute performance measurement frameworks for continuous improvement initiatives
- Develop and drive improvements across internal and external partners to create best-in-class operational experiences through collaboration, leadership and a customer-focused approach
- Willing to take action and an aim to test and learn; move fast while ensuring quality
- Lead regularly scheduled, cross-functional updates and business reviews
- Effectively lead partners, subject matter specialists and other internal groups through effective written and verbal communication
- Performs other related duties as assigned
- Experienced in developing technology based financial products, including launching and scaling service operations
- Demonstrated success in program management and/or project management for financial products
- Experience coordinating cross functional projects related to FinTech and/or customer service technology solutions
- Ability to contribute consistently and positively in a high-paced, fast-changing, and unpredictable work environment
- Ability to synthesize complex topics and distill key business dynamics to senior leaders and partners
- Analytical and creative problem solver with a can-do attitude and flexibility to accommodate to evolving business needs
- Solid ability to operate autonomously across multiple teams in a matrixed organization
Vacancy expired!