Job Details

ID #44650829
State Texas
City Austin
Job type Contract
Salary $20 - $23
Source Sunrise Systems, Inc.
Showed 2022-08-06
Date 2022-08-05
Deadline 2022-10-04
Category Customer service
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Call Center Supervisor

Texas, Austin, 78729 Austin USA
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Looking for

Customer Service Representative IV local to

Austin, TX.

Job Details:

Job Title: Customer Service Representative IV

Job Duration: 4 Months Contract on W2

Job Location: Austin, TX 78729

Job Description: The CS Contact Assessor will evaluate recorded customer contacts to help improve call categorization related to payments product experiences. This role will not actually interface with customer contacts but will instead help explore a new taxonomy to measure customer contacts by listening and evaluating recorded calls. Candidates should be experienced with phone-based customer contacts in a call center environment, preferably having mentored junior customer service representatives as well as having experience working directly with consultants.

Job Responsibilities:Listen to recorded calls and assess and document reason for call on standardized template.Capture data with accurate notes and insights in a timely manner to meet desired number of datapoints over a given time period.Provide input and insight into what data consultant team is missing and/or what needs to change in the data collection process. Participate in the iterations of the data collection process.

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