Vacancy expired!
- Extensive system level x86 system engineering experience with focus on CPU, SATA, PCI-E, Memory, Power, Systems Management (IPMI), QPI, etc.…Experience with networking and communications technologies such as Ethernet, TCP/IP, iSCSI, Firewalls,
- Network Switches/Routers
- Strong problem-solving and analytical skills
- Exceptional customer focus, excellent communication, and interpersonal skills
- Failure Analysis, escalation management and documentation experience
- Extensive server hardware configuration, log analysis and troubleshooting- Experience using tools like Jira, GitHub, Confluence, MS Teams
- Deep knowledge of hardware and software interactions, and ability to apply this understanding to resolve issues
- Assists development and systems engineers as required when working tactical/time-to-market development issues
- Provides leadership and guidance for shipping products to resolve critical customer issues
- 5+ years of relevant experience in the service provider industry and/or equipment vendor
- Exposure to Telco / Communication Service Provider environment nice to have
- Experience scripting with PowerShell, Bash or Python
- Technical background that includes HW design understanding of server architecture schematics, design guides, signal integrity, critical systems parameters, artwork, Gerber file, and board files
- Interface directly with customers to resolve critical issues
- Demonstrate subject matter expertise on Telco, AI/ML and Cloud Solutions deployed across various lines of business.
- Diagnose product issues and engage in triaging, resolution tracking, and issue resolution
- Represent the Voice of the Customer User (VOC-U) in both reactive and proactive efforts
- Foster mutually beneficial strategic alliances with third party partners, internal teams and customers through in-depth analysis, coordination, and collaboration
- Engage in innovative solutions that contribute to continuous process improvement for achieving strategic business objectives
- Mentor team members and provide leadership in team initiatives and implementing best practices
- Be responsible for delivering high quality systems, support verification and other activities related to engineering support
- Be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued
- Provide organization-wide expertise and leadership in the design and development of next generation initiatives and products
- Lead technology investigations, POC investigations, performing strategic analysis of the industry capabilities, and developing recommendations, which influence the technical product strategy and/or definition of products for our customers including evaluation of potential tradeoffs
- Perform triage on customer reported issues, provide technical solutions, to resolve complex system issues to maximize system efficiency
- Manage multiple projects, set priorities, and work independently under aggressive timelines to ensure issues are resolved
- Execute and manage customer-facing engineering conversations regarding, issue triage and resolution
- Identify and isolate system bottlenecks and obtain assistance from peers, or internal/external teams to maximize system performance
- Assists development and systems engineers as required when working tactical/time-to-market development issues
- Provides leadership and guidance for shipping products to resolve critical customer issues
Vacancy expired!