Vacancy expired!
Job Description - Senior Technical Support Engineer
BRAND NEW OFFICE IN TOWN! BE THE SOLE GO TO TECHNOLOGIST IN THE OFFICE. HUGE OPPORTUNITY As a Technology Support Specialist, you will be responsible for providing support to the office by resolving desktop, notebook, and remote computing issues. You will be responsible for installation and maintenance of Firm PC and notebook computer hardware and software. The Specialist troubleshoots and repairs PCs and software settings in firm applications, while accomplishing these and other critical functions:- Providing support to desktops, notebook systems, hardware, and customer related services. Also providing support to printers, Multi-Functional Devices (MFDs), and PDAs including configuring and troubleshooting.
- Providing assistance to end users for firm-approved applications using a variety of different methods. Those applications include: Microsoft Office, Outlook, iManage, ChangePro, Metadata Cleaning Assistant, inTapp Time, Remote Desktop Services, VPN, and other applications as deemed necessary.
- Performing regular maintenance on PC equipment such as desktop and notebook computers, printers, monitors and peripheral hardware; also scanning computers for viruses.
- Troubleshooting and resolving problems involving hardware, systems software, and applications software. Troubleshooting a variety of symptoms in order to diagnose the actual problem.
- Setting up and configuring desktop and notebook computers and printers, initializing and stabilizing performance.
- Meeting and coordinating with other local Technology department members on product installation, training, and support.
- Configuring and installing hardware components and software in desktop and notebook computers.
- Setting up conference rooms to use technology services (e.g. presentations, network connections, and audio/visual elements).
- Providing end-user support by answering the help desk line and Outlook mailbox. Tracking help calls and solutions by creating ServiceNow tickets, and notifies team members when taking and completing an open request.
- Maintaining an inventory of PC hardware equipment and software programs. Providing relocation of computer setups as needed.
- Keeping abreast of new technologies; reviewing appropriate periodicals and journals; may work with Practice Support staff in assessing training and development needs.
- Utilizing System Configuration Manager console deploy software packages and updating to end users' workstations.
- Responding to application and document problems both remotely and in person.
- Coordinating with other areas / departments of the Firm where overlap exists to develop efficient procedures / communications to stream-line processes and satisfy various department needs.
Vacancy expired!