Customer Service Advisor job vacancy

Vacancy expired!

Customer Service Advisor - Data Entry & Customer Support role - #Remote #telecommuting

Duration: 3 -6 months contract

Location: 100% remote (Candidate must be local to Austin, TX area)

The D&B Customer Experience Team Our team is responsible for reimaging our customer experience in ways that differentiate our company from our competitors, and transforms how our customers engage with us. We do this in many ways, including listening carefully to our customers' feedback, monitoring 'voice of customer' market trends, engaging in industry events that promote customer experience best practices, and building a customer-centric culture within our team.Our end goal is to drive growth and revenue through world-class customer relationship management.

Essential Key Responsibilities: Provides accurate, timely, complete and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers. Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying and defining the customer needs and delivering service to meet those needs. Effectively manage irate contacts and successfully deliver resolutions that produce high levels of customer satisfaction. Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technology Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer. Impact a company's bottom line by problem solving and turning frustrated customers into repeat customers. Update customer information in the customer service system/CRM during and after each call.

Education/Experience and Competencies Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team based orientation. PC literate and working knowledge of Microsoft Office. Excellent typing skills. Written and verbal English language skills required. Ability to multitask and thrive in a fast-paced teaming environment. A detail and process orientation and ability to work in an environment of ambiguity. Ability to have analytical skills and deal with complex issues and ambiguities. Must have flexible work availability High School Diploma at Minimum (Associate degree in business related degree preferred) Contact Center and CRM experience preferred.

Vacancy expired!

ID	#12364117
State	Texas
City	Austin
Job type	Contract
Salary	USD TBD TBD
Source	Experis
Showed	2021-04-18
Date	2021-04-17
Deadline	2021-06-16
Category	Et cetera
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Job Details

Customer Service Advisor

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