Vacancy expired!
Genuent is hiring a Desktop/Server Analyst for our direct client in Austin, TX. This is a long term contract position with an immediate start date. Qualified candidates should send their resume (Word format) to Erica Shackleton at The IT Customer Support will assist with:
- Provides first-line, phone, email and on-site support for computer hardware and software issues.
- Maintains a high degree of customer service for all support queries and adhere to all service management principles.
- Takes ownership of user problems and acts proactively when dealing with user issues.
- Logs all support incidents in the call-logging system.
- Coordinates with hardware technicians, networking engineers, developers, vendors, and other bank departments to resolve issues. Follows up with users to assure successful implementation of solution, and provide training as needed.
- Ensures that resolutions are consistent with established standards and procedures.
- Customer Support documentation management and cleanup.
- Training documentation management and cleanup.
- New Application testing.
- Hardware System Quality Control processing.
- Tactical support on other projects as needed.
- VMware Horizon: Installed/Configured and supported the Horizon client and managed VMs using the VMware Horizon 7 dashboard.
- ServiceNow: Managed customer Incidents using ITSM services provided by ServiceNow.
- Microsoft Intune: Assisted customers in enrolling their mobile devices into Intune using the Intune Company Portal as well as troubleshooting any issues.
- ReACT Self-service: Assisted customers with unlocking/resetting their passwords using the ReACT Self-service portal.
- ConnectWise ScreenConnect: Remotely assisted customers using the ConnectWise ScreenConnect app.
- Branch Connectivity Support: Reached out to and assisted branches whose internet/voice services were experiencing issues and worked to bring them back online as quickly as possible by working with their ISP and VOIP providers.
- SCCM: Assisted users in installing/uninstalling all software provided by the Software Center as well as remote running scripts to resolve any issues.
- Printer VLAN Migration: Migrated 30 printers over to a new VLAN. This included IP address changes and IP listing/testing for FTP scanning to network locations.
- Remote Access Support: Installed/supported Direct Access and Cisco AnyConnect VPN connections for remote users to access intranet resources.
- Windows 10 Troubleshooting
- Office 365 installation and troubleshooting
- 2-3 years of experience
- Working knowledge of Windows 7, 8 & 10 operating system.
- Experience with Microsoft Office applications.
- Knowledge of one or more of the following:
- Microcomputer hardware
- Networking technology
Vacancy expired!