Vacancy expired!
- Associate’s Degree in Computer Science or equivalent
- Must have a MINIMUM of 4+ years of working with Windows 10, Active Directory, Exchange/Office 365 and Imaging Software
- Must have previous experience connecting users to wireless and wired networks, Updating drivers, Installing software
- Must have some knowledge of hardware components and printer management
- Some previous experience with cell phone procurement as well as troubleshooting basic areas with iOS/Android equipment is needed
- Previous experience with password resets, reimaging laptops, some SharePoint User Access Administration
- Ability to create guest accounts in Azure, and set up Outlook profiles, signatures, settings, etc.
- Knowledge of standard networking protocols such as TCP/IP, DNS, and OSPF
- Strong experience with Microsoft toolset – Word, Project, Visio, Excel
- Must have impeccable communication and interpersonal skills
- Utilize helpdesk ticketing system to document issues, troubleshoot and run performance reports
- Diagnose and resolve hardware, software and end user problems
- Various software updates
- Repair workstations and devices
- Image newly purchased PCs with proper software – Create and maintain Active Directory and Exchange/Office365 accounts
- Run diagnostic programs and maintain computer functionality
- Support phone systems
- Gather data to assess the needs of the customer
- Resolve incorrect settings
- Remove viruses or spyware from devices
- Replace hardware or reinstall operating systems as needed
- Assist with the collection of legacy computer equipment
- Assist with deployment of new computer equipment
- Create updates and provide end user training on various technologies
- Assist with internal documentation of processes and procedures
- Perform other desktop administration duties as needed while supporting the engineering team
Vacancy expired!