Job Details

ID #45076193
State Texas
City Austin
Job type Contract
Salary USD Depends on Experience Depends on Experience
Source Luna Data Solutions, Inc.
Showed 2022-08-22
Date 2022-08-17
Deadline 2022-10-16
Category Et cetera
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Desktop Support Manager

Texas, Austin, 73301 Austin USA

Vacancy expired!

We have an exciting opportunity for Desktop Support Manager for a long term contract here in Austin. This role will have the opportunity to provide the day-to-day partnership and operational oversight of the Hardware Lifecycle Service contract, which is responsible for depot operations (IMACD for all desktop systems), hardware lifecycle management, break-fix and other end-user facing issues around desktop hardware and peripherals. This position will assist in identifying key metrics to measure performance, report and monitor these key metrics, work directly with the vendor on operational improvements, liaison with end-users and other IT teams for escalations, operational improvements, performance management, etc. This position will also perform data analytics of ServiceNow data, asset data to ensure vendor is performing per contractual requirements.

You:5+ years of experience in IT Operations including hardware management/supportStrong ServiceNow experienceExperienced with SCCM and ITIL is preferred

This is a long term contract opportunity in Austin, TX. There is no sponsorship available for this role. Luna Data Solutions is an equal opportunity employer.

Vacancy expired!

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