Vacancy expired!
Team Lead - Responsibilities:
- Lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities
- Continuously monitor current processes and pursue initiatives to propose continuous improvement ideas, process excellence, transformation and proposing new ideas to improve quality of service
- Manage team who will be supporting feedback management, community escalations and executive escalations management for wide range of client products
- Prepare SOPs, training documentation for current products and new product launches
- Train new hires and manage overall governance within the team
- Lead business reviews with the client
- Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
- Good Knowledge of javascript to work on google app scripts
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
- Strong problem solving, quantitative and analytical abilities.
- Strong ability to plan and manage numerous processes, people and projects simultaneously.
- Excellent communication, collaboration and delegation skills.
Vacancy expired!