Job Details

ID #46169182
State Texas
City Austin
Job type Permanent
Salary USD $150000 yr 150000 yr
Source Net2Source Inc.
Showed 2022-10-02
Date 2022-10-01
Deadline 2022-11-29
Category Et cetera
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Genesys Production Support

Texas, Austin, 73301 Austin USA

Vacancy expired!

Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. HI Hope you are doing good ! My name is Praveen, and I am working as a " Resource Manager " with Net2Source Inc. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 300% in the last 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, RPO and Managed IT Services. If you are interested, please reply with below detail. Updated Resume . Current location Salary expectation Best time for call Role:- Genesys Production Support Consultant/ Executive LOCATION:- Austin TX/Sunnyvale CA OR Hybrid Type: Fulltime What we're looking for Genesys Production Support Executive Job Purpose: Support Genesys Production systems. Involved in troubleshooting, maintenance, configuration and installation of Genesys Components Job Duties:

  • Troubleshoot production incidents in Genesys Voice (Inbound/Outbound), Email & Chat based on priority and work to towards resolution
  • Install and upgrade Genesys components in production environment
  • Configure options and applications in Genesys CME
  • Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans.
  • Perform validation & verification for environment/infrastructure related changes
  • Co-ordinate with other regional teams offshore (India)/US/SGP teams to resolve application issues
  • Take part in ticket review discussions with Business stakeholders
  • Take part in discussions with development & operations teams on system improvement and stability of the components
  • Identify system performance bottlenecks and raise recommendations to application development teams
  • Look for process improvements in the support process and raise process improvement proposals.
  • Take part in Knowledge sharing sessions from development/offshore teams
  • Extend on-call support during weekends. During this time, attend critical issues and any change requests.
  • Exposure to WFM tools like Aspect and call recording tools would be a plus
Area: The current set-up is a Genesys platform with very high volume and availability requirements. Genesys components used are Genesys CTI, SIP, Genesys eServices (email & Chat), GVP & Genesys Outbound. Desired Skills:
  • Prior experience of working in a production support environment.
  • Unix basics
  • Oracle Database & SQL basics
  • Qualifications: Bachelors / Masters degree in Computer Science or Information Technology Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit inwith an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand outwith opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management, and beyond. Equal Employment Opportunity Statement: Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, or any other basis as protected by federal, state, or local law. Awards and Accolades:
    • America's Most Honored Businesses (Top 10%)
    • Awarded by USPAAC for Fastest Growing Business in the US
    • 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
    • Fastest 50 by NJ Biz (2020, 2019, 2020)
    • INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
    • Top 100 by Dallas Business Journal (2020 and 2019)
    • Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
    • 2019 Spirit of Alliance Award by Agile1
    • 2018 Best of the Best Platinum Award by Agile1
    • 2018 TechServe Alliance Excellence Awards Winner
    • 2017 Best of the Best Gold Award by Agile1(Act1 Group)
    Regards, Praveen | Resource Manager Call:-201-603-2321 Email:- Praveen@net2source.com Net2Source Inc. Global HQ Address 7250 Dallas Pkwy, Suite 825 Plano, Texas 75024

    Vacancy expired!

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