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Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap Right Talent Right Time Right Place Right Price and acting as a Career Coach to our consultants. HI Hope you are doing good ! My name is Praveen, and I am working as a " Resource Manager " with Net2Source Inc. Net2Source Inc. is one of the fastest growing Global Workforce Solutions company with a growth of 300% in the last 3 years with over 4100+ employees globally and 30+ locations in US and operations in 50+ countries. With an experience of over a decade we offer unmatched workforce solutions to our clients by developing an in-depth understanding of their business needs. We specialize in Contingent hiring, Direct Hires, Statement of Work, Payroll Management, IC Compliance, RPO and Managed IT Services. If you are interested, please reply with below detail. Updated Resume . Current location Salary expectation Best time for call Role:- Genesys Production Support Consultant/ Executive LOCATION:- Austin TX/Sunnyvale CA OR Hybrid Type: Fulltime What we're looking for Genesys Production Support Executive Job Purpose: Support Genesys Production systems. Involved in troubleshooting, maintenance, configuration and installation of Genesys Components Job Duties:
- Troubleshoot production incidents in Genesys Voice (Inbound/Outbound), Email & Chat based on priority and work to towards resolution
- Install and upgrade Genesys components in production environment
- Configure options and applications in Genesys CME
- Identify the impacts for Genesys applications for infrastructure changes and prepare/execute mitigation plans.
- Perform validation & verification for environment/infrastructure related changes
- Co-ordinate with other regional teams offshore (India)/US/SGP teams to resolve application issues
- Take part in ticket review discussions with Business stakeholders
- Take part in discussions with development & operations teams on system improvement and stability of the components
- Identify system performance bottlenecks and raise recommendations to application development teams
- Look for process improvements in the support process and raise process improvement proposals.
- Take part in Knowledge sharing sessions from development/offshore teams
- Extend on-call support during weekends. During this time, attend critical issues and any change requests.
- Exposure to WFM tools like Aspect and call recording tools would be a plus
- America's Most Honored Businesses (Top 10%)
- Awarded by USPAAC for Fastest Growing Business in the US
- 12th Fastest-Growing Staffing Company in the USA by Staffing Industry Analysts in the US (2020, 2019, 2020)
- Fastest 50 by NJ Biz (2020, 2019, 2020)
- INC 5000 Fastest growing for 8 consecutive years in a row (only 1.26% of companies make it to this list).
- Top 100 by Dallas Business Journal (2020 and 2019)
- Proven Supplier of the Year by Workforce Logiq (2020 and 2019)
- 2019 Spirit of Alliance Award by Agile1
- 2018 Best of the Best Platinum Award by Agile1
- 2018 TechServe Alliance Excellence Awards Winner
- 2017 Best of the Best Gold Award by Agile1(Act1 Group)
Vacancy expired!