Vacancy expired!
Title: Infrastructure Monitoring Technician Location : Fountain Valley CA Duration : 6-12 Months JD:
- 24x7 proactive monitoring of server, storage, backup, applications, and network environment alerts via monitoring tool(s), Dashboards, and Email.
- Create incident tickets and Escalate the incidents based on the standard procedure and run down follow-up reporting per team and area, Escalate incidents till closure.
- Initiate Major Incident Management process for P1, P2 incidents
- Be a participant in Incident response teams, helping to:
- Add additional resources as necessary
- Use monitoring tools to validate resolution
- Assist MIM manager as necessary
- Prepare and maintain Documentation, Reports, and provide follow on the status of identified tasks.
- Daily / Weekly Report preparation based on the specified already agreed format and sending the same to a pre-assigned set of recipients.
- Uses technical writing skills to create and maintain Knowledge Base articles.
- Coordinates across teams, collaborating closely with peers to ensure the appropriate focus and sense of urgency is applied to all issues.
- Perform daily health checks (Network, Servers & Applications).
- Minimum 1+ years experience administering multiple monitoring systems such as SCOM, SolarWinds, LogicMonitor, Nimsoft etc.
- Knowledge of Windows, Linux, Database & Network Infrastructure
- Ability to work a variety of different shifts, including days, nights, weekends, and holidays to support a 24X7X365 environment.
- Shows initiative and has a strong desire to share knowledge with others.
- Maintains diligence and attention to detail, whether experiencing low or high volumes of alerts
Vacancy expired!