Vacancy expired!
- Evaluate scope and priority of incoming work and then route to appropriate support teams.
- Assist with schedule generation and schedule audits
- Support Workforce Management team with real time resource and traffic analysis including generating and reviewing support channel volume data reports
- Identify and communicate risk and severity of issues to service managers
- Ability to communicate effectively with cross functional partners in an IT environment
- Proficient with Mac and/or Windows OS
- Excellent written and verbal communication skills
- Flexible and willing to respond quickly to urgent or changing processes
- Natural curiosity and proven ability to learn new skills quickly
- Passion for ensuring high quality customer experience
- Ability to thrive in a dynamic, growing environment with minimal direct supervision
- Ability to autonomously work in a fast-paced environment
- Availability to work weekends and holidays
- Availability to work swing and/or graves shifts
- Excellent customer service skills
- Ability to work in person in Client’s Office when we return to the office
- Familiarity with IT helpdesk issues
- Any experience in workforce management, with a focus on scheduling and operations
- Associate’s Degree, STEM, or Computer Science
- Comprehension of task assigned to route to correct team
- Ability to communicate with teammates/proper channels
- Problem solving/flexibility to pivot to different aspects of job quickly
- Familiarity with MacOS and Windows Operating Systems
- Technical Background
- Self-starter
- 1+ years
Vacancy expired!