Vacancy expired!
- Provides Service Desk phone support and remote virtual technical assistance for applications and hardware problems.
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
- Documents, installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
- Maintains the necessary security controls over software.
- Supports and maintains user account information including rights, security, and systems groups.
- Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment. Identifies and resolves basic communications problems.
- Shows awareness of standards and regulatory requirements related to assigned tasks.
- Has an understanding of EIR Accessibility technical standards and interoperability with assistive technologies used by people with disabilities.
- 1-3 years’ experience in Service Desk phone support environment providing virtual technical assistance for applications and hardware problems
- 1-3 years’ experience in maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and computer peripherals
- 1-3 years’ experience with Microsoft Active Directory, Azure and Office 365 Experience with ServiceNow or other service management solutions Knowledge of commonly used concepts, practices, and procedures within IT.
- Knowledge of the practices, principles, and techniques of computer operations, of information systems, of computer software and hardware, and of information security policies and procedures.
- Skilled in the use and support of personal computers, in the use of applicable programs and systems, and in troubleshooting information systems.
- Ability to operate information technology systems, to communicate effectively, and to train others.
Vacancy expired!