People Solutions Analyst

The People Solutions Analyst will be responsible for leading a 2 person People Solutions front-office operations pod/team for North America.This Analyst will focus on building a culture of continuous improvement ensuring efficient and consistent employee experience. The role reports to the Manager, People Solutions.Essential Functions:Lead Front-Office Pod/Team: Lead a pod/team of professionals to respond to employee payroll questions and support new People/HR program launches.Key areas of responsibility:·         Payroll queries from Employees: Lead the pod/team that will answer payroll questions from employees around company payroll, and partner with Payroll COE team to address and administer pay, tax, timesheet, vendor related inquiries.·         All other HR queries from Employees: Partner with the pod/team that will either resolve the issue or escalate the same to appropriate specialist teamStakeholder Engagement and Communications: Build a strong working relationship with COE teams like Payroll. Communicates with others within the job function and influence functional leadership.Transition of New Processes into Shared Services: Assist with training, shadowing, documentation, resources mapping.Execution Metrics: Accountable for meeting the day-to-day performance metrics and ensuring positive employee experience. Utilize metrics to demonstrate and communicate Shared Services value.Training & documentation: Responsible for ongoing training, and documentation for all processes and activities within the scope of work.Quality Control Efforts: Delivering on an internal quality assurance program leveraging key metrics that helps measure performance against SLA's, volumes, customer satisfaction & quality.Work Arrangement: This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from the office three days a week, Monday (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.