Vacancy expired!
Genuent is hiring a Product Support Engineer for our direct client in Austin, TX area. This is a full time position with a competitive salary and benefits. Qualified candidates should send their resume (Word Format) along with salary requirements to Erica Shackleton at EShackleton@Genuent.com.The Product Support Engineer assists every area of the company's Platform with our expert level product knowledge and technical ability. Responsible for troubleshooting the most complex and technical issues encountered on the platform.Responsibilities:
- Use trace analysis, debug skills, code, and proprietary tools to analyze system problems, develop and test solutions for higher priority/more complex issues
- Perform analysis techniques to manage critical situations that involve technically challenging issues
- Execute platform and code tests. Identify and communicate defects through creation, prioritization, and organization of those defects via internal tracking system (JIRA); build/lead corrective action plans for these defects as appropriate
- Work as an extension of the Product and Engineering team. Provide engineering-quality code fixes for minor defects to the core application and/or themes; attend Sprint and Release Train meetings and disseminate information to other teams within the organization when necessary
- Contribute to the software development of tools, apps, or core software improvements, including feature requests coming directly from customers
- Assist agencies and high-value clients with creating and troubleshooting custom API solutions as needed
- Maintain strong working knowledge of released products and participate in pre-release activities, BETA programs, and ongoing improvement of products
- Communicate and help solve complex issues for our customers via escalation process
- Act as a product advocate for customers and provides client prospective/client feedback to the engineering/product team.
- Must have Java/Hibernate/Spring experience
- Good troubleshooting, testing and debugging skills
- Formal training or equivalent experience with full-stack development languages such as Java, JavaScript, Node.JS, React, and JSON;
- Good understanding of Swagger API specification; capable of performing, testing, and debugging requests
- Ability to self manage to prioritize the most critical needs of the team; exceptional time management, and the ability to work independently
- Intermediate level experience with internal tools (logstash, kibana); general understanding of code deployment and supporting tools like GitLab, Artifactory etc
- Exceptional verbal and written communication skills
Vacancy expired!